General Forum

Re: B&O and products updates

TerryM — Fri, 28 Oct 2011 08:33:45 GMT

I would suggest that B & O could take a leaf out of Lumagen's book on how to issue firmware updates that are very easily user installed.

Re: B&O and products updates

petermc — Fri, 28 Oct 2011 00:44:16 GMT

Understand but a Mac is a little less cumbersome to lug around compared to a Beovision 10.

It would be akin to having to take the Mac in to service every time you needed the software upgraded.

I have no problems when a TV needs a major fix but for something that usually takes 5 minutes it's a big ask.

Re: B&O and products updates

sjmcguckin — Thu, 27 Oct 2011 05:52:08 GMT

My daughter has just gone to the Apple store to get her Mac fixed.

Re: B&O and products updates

petermc — Thu, 27 Oct 2011 02:17:01 GMT

Apple TV (2nd generation) and Bang & Olufsen are made for each other

As reported on the B&O news page but you'll need your dealer/service agent to load the software to use/control the Apple TV on your B&O tv.

I understand there will always be people who will want the dealer to handle it but for all those who are happy to do it themselves (like the HD module update) why not make it available.

Can it be that hard?

Peter

Re: B&O and products updates

Steffen — Tue, 18 Oct 2011 17:33:36 GMT

moxxey:

BTW guys, despite our discussions about allowing end-users to be able to software update via the internet, this is a good reason why it can very easily go wrong:

http://www.pcpro.co.uk/blogs/2011/10/17/upgrading-to-ios-5-what-worked-and-what-didnt/

So much for the 'flawless' Apple products

Re: B&O and products updates

Puncher — Tue, 18 Oct 2011 07:10:09 GMT

moxxey:

http://www.pcpro.co.uk/blogs/2011/10/17/upgrading-to-ios-5-what-worked-and-what-didnt/

That's actually cheered my up a little

Re: B&O and products updates

moxxey — Tue, 18 Oct 2011 04:29:21 GMT

BTW guys, despite our discussions about allowing end-users to be able to software update via the internet, this is a good reason why it can very easily go wrong:

http://www.pcpro.co.uk/blogs/2011/10/17/upgrading-to-ios-5-what-worked-and-what-didnt/

Magnify this to a TV like a BV7-40, and updating the firmware - which can take an hour - is so likely to go wrong, it could end up causing more problems that it solves, for novice customers.

Re: B&O and products updates

kallasr — Mon, 17 Oct 2011 02:45:07 GMT

As I wrote in this thread I want to update the STB-C/PUC List of my Beovision 3.
(Unfortunately no answers...).

This TV weight 45 kgs, I don't want to move it again.
But how to upgrade/update it??
It does not make sense at all to have a B&O technician come to my place to do this job.
Would cost more than the TV is worth!

Ralf

Re: B&O and products updates

Jonathan — Sun, 16 Oct 2011 18:03:46 GMT

Software updates should be free if you take your product to B&O.

Here, the service centre is outsourced so of course they are in business for themselves and need to make money.

Re: B&O and products updates

Todd — Sun, 16 Oct 2011 10:05:22 GMT

EdouardG:

Hi guys,

Hope sunday's nice for you all.

I suggested this because it should be natural not to pay for technician to come and upgrade a high-priced product....so a self-updating solution would be welcome.

This self-updating solution will be necessary with B&O Play products cause B&O's aim, if I'm not mistaken, is to touch a young and new generation of clients, selling items at lower prices and at Apple stores, right?

Clients buying at Apple stores are used to this way of uploading new softwares, and I think that if B&O is not prepared to this, it's gonna be a real mess!

That's my humble opinion ;)

Cheers,

I think you've been Right On from the beginning in your suggestion; In my humble opinion! So, Cheerio & Cheers

Re: B&O and products updates

EdouardG — Sun, 16 Oct 2011 09:30:58 GMT

Hi guys,

Hope sunday's nice for you all.

I suggested this because it should be natural not to pay for technician to come and upgrade a high-priced product....so a self-updating solution would be welcome.

This self-updating solution will be necessary with B&O Play products cause B&O's aim, if I'm not mistaken, is to touch a young and new generation of clients, selling items at lower prices and at Apple stores, right?

Clients buying at Apple stores are used to this way of uploading new softwares, and I think that if B&O is not prepared to this, it's gonna be a real mess!

That's my humble opinion ;)

Cheers,

Re: B&O and products updates

moxxey — Sun, 16 Oct 2011 08:54:54 GMT

Paul Winn:

Oh my gosh, it all sounds totally crazy to me! So you have to pay for a dealer to visit your home to make your well overpriced thing work properly?

It's free under warranty Paul.

I don't know any other electronic manufacturers who send around engineers, for free, under warranty? You have to send your device back to the company. Even with Apple products, you have to walk them to a local Apple Store. Have you ever tried that with a 27" iMac? Joke really.

Re: B&O and products updates

Todd — Sun, 16 Oct 2011 08:33:27 GMT

My expierience with most not some youg people is; 1). B & O is overpriced already & to them Thats the 1st CRAZY I.E. you don't have the

young people market in any real revenue buying numbers! 2) The last thing this young people genteration is going to do is pay anything

more for a dealer or anyone else too come and update somth'n they've already considered overpriced and thats if you get'em to purchase

in the 1st place Their thought is that would be the 2nd CRAZY... So I think the issue being raised actually begins too help and correct what

otherwise is a small but unecessary prohibitive matter! if it seems that way to us B&O Devotee's what must it would seem to the non

buying youg

Re: B&O and products updates

Chris — Sun, 16 Oct 2011 08:14:11 GMT

I have recently added a Beo 6 so needed a software update for my Mk3 7-40, and that was my choice. But. The Mk3 did have some known software faults, one of which is that it would turn itself off from time to time!

Question. If something that is covered under UK sales of goods act, depending on the "quality" for up to 6 years but a minimum of 1, should i be forking out money to fix those know faults?

Re: B&O and products updates

Tod Daniel — Sun, 16 Oct 2011 08:08:14 GMT

Oh my gosh, it all sounds totally crazy to me! So you have to pay for a dealer to visit your home to make your well overpriced thing work properly? And they wonder why the young generation just aren't interested? Wow!