General Forum

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

tIRED — Thu, 03 Nov 2011 08:13:23 GMT

This is still not solved (although B&O are working on it, according to my service guy).

I was upgraded to 10.03 (as stated) and even though there is a few versions newer than that available today the issue is still unresoved as far as software goes. They claim the issue is known now and that it will be fixed in a future release..

I'm currently watching my movies through another AppleTV on another TV-set (Beovision 7-40, MK2, which have no problem, of this kind..)

Thanks for taking an interrest though!

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

PapaJustify — Thu, 03 Nov 2011 08:03:35 GMT

Hi tIRED.

As I am reading you are running on a BS3. Have you updated to the newest software?

The problem causing this is indeed an HDCP problem. Input system, BS3 and Output system all have to support HDCP.

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

tIRED — Thu, 15 Sep 2011 02:05:29 GMT

Nope. I've given up. B&O "officials" don't have a clue. Apple don't have a clue (however, it works on 100% of all other TVs I've tried on so far so I doubt it's Apple). Store is clueless. Service technician is clueless..

As my footer sais.. Pretty tired of my corrupt $100.000+++ setup.. :(

The fact that B&O makes the most beautiful equipment is kind of undermined when they can't get it to work.. Sigh...

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

lowroad — Wed, 14 Sep 2011 14:31:55 GMT

Thanks for your help BeoMegaMan. Unfortunately, changing framelock from 'nearest line' to 'double buffer' doesn't make a difference. Quite frustrating as the BS3 is not the cheapest system.

@tired: have you been more successful?

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

BeoMegaMan — Tue, 13 Sep 2011 21:06:37 GMT

@lowroad and tired, try going into the system menu (red+go) and select picture adjustments and put your framelock to double buffer. Power down and try it again.... just throwing out ideas.

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

Seanie_230 — Tue, 13 Sep 2011 17:43:32 GMT

Hi all, I have a bv7 mk4 and the br drive will be swPped out with a software update to the bv on Thursday.

If I have my tv updated and I'm using apple tv will I start to have this problem?

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

lowroad — Tue, 13 Sep 2011 13:51:58 GMT

I swapped the HDMI v1.3 for a v1.4 cable but no change: I can see ~5 seconds of the start-up process of the Mac Mini after which the screen turns black and the message "Warning - Content is protected - Select another source" appears.

I can upgrade the BS3 SW, from v.9.01 to the latest version (10.3?), but given the subject of this thread I doubt this will resolve this issue.

any other hints?

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

BeoMegaMan — Sat, 10 Sep 2011 11:49:24 GMT

Hmmm, if your going to try the cable swap then make sure source them from a shop you can take them back to if it doesn't do the trick. :)

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

lowroad — Sat, 10 Sep 2011 10:14:35 GMT

I experience similar problems as tIREd, i.e. "Warning - Content is protected - Select another source" with a brand new Mac Mini connected with a HDMI cable v1.3b to my BS3 with SW 9.01. I am considering buying HDMI v1.4 cables, but understand this will not solve this issue;

@BeoMegaMan - do you recommend any specific brand of HDMI cables? Has anyone been succesful in setting this up?

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

mjmedlo — Wed, 07 Sep 2011 22:50:56 GMT

There is some new digital rights thing with hdmi I have heard.

I wonder if that's part of the deal?

I have a 4 series software as well on my bs3 and my aTV works perfectly.

I will be sure not to update.

NJM

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

tIRED — Wed, 07 Sep 2011 14:38:23 GMT

Just to report back - new cables (1.4v) with absolutely no difference. No support form B&O store (they simply don't understand and do not get support from B&O). "Get another media box that isn't AppleTV" is their suggestion.. Fantastic..

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

tIRED — Thu, 01 Sep 2011 14:27:33 GMT

I'll give the cables another shot this weekend. Will try to decode the HDMI connection with a HDMI analyzer from work. Not really used to dig into the HDCP stuff but hopefully I can learn as I go.. :)

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

symmes — Thu, 01 Sep 2011 05:29:49 GMT

@tIRED I hate this for you. At least use component cables so you can enjoy the ATV until it is sorted out. Given the source, there is certainly no loss in quality. BTW, depending on your agreement with your dealer regarding the software update, perhaps they could give you a little assistance? Learning lesson I won't forget; If you pay for a service visit, have them take the extra 4 minutes and roll through all all of your features before leaving.

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

BeoMegaMan — Wed, 31 Aug 2011 17:27:34 GMT

Well as a guy who has run into this problem before with the same in/out comes I would say it's worth a shot. At the very least try to reseat the connections or reverse the plug and see what you get. We took down a clients 7-55 last month, which we had not done an update to since intial delivery in May, so that they could renevate. When we came back for re-install last week the issue came back up with the known good 1.4v cables. We then swapped them again for new ones and did the most recent update of the ATV and we have no problem (fingers crossed). I know it doesn't make sense, a lot of our problems in B&O don't but they still happen :). I have posted on this in the past, if you can find the true culpret I would love to know what it is, but since the exact symptoms can be seen on other manufacturer's products I can't genuinely say that it's a only B&O problem.....

Re: Beosystem 3 upgrade turned out to be a bit of a downgrade..

tompa — Wed, 31 Aug 2011 15:31:30 GMT

Factory reset and reset to default is the same, so if you already have done that after sw update, you don´t need to do that again

but maybe calibration of screen are needed, but that have nothing to do with your Hdcp problem