General Forum

Re: What's this? Potential image issue on my BV10

bayerische — Sun, 22 Jan 2012 05:06:05 GMT

I've had my BV10 for over a year now...

I'm sort of indecisive about what I should do after the fix of your TV didn't remove the clouding a 100%.

Luckily there's a 3 year warranty!

Re: What's this? Potential image issue on my BV10

moxxey — Sun, 22 Jan 2012 04:01:24 GMT

Ferdinand:

And with Beogreg's comment in mind, I also tend to believe that this will not go away 100%. Of course I can say 'I will never buy a TV from B&O again' .. but with my BV10 purchase I wasn't planning on that either for the next (many) couple of years

Can you not ask B&O to swap out the TV? They did that twice for me when I had lots of BV7-40 MKIII issues and then my MKIV broke down completely and they brought me a brand new MKIV.

I bought a brand new BV10-46 in December and there are no clouding issues here, so they've definitely fixed the issue. If you get them to swap it out for a new BV10, the newer model should fix the problem.

Be more assertive with your dealer. Tell him that you're going to claim under the Sales of Goods Act that you've received faulty goods. Under warranty they should get it fixed and sorted out.

Re: What's this? Potential image issue on my BV10

Flappo — Sun, 22 Jan 2012 03:49:17 GMT

For this kind of money you should expect and receive perfection.

If the picture has serious problems where on earth is the suposed B&O superiority that we are all told about so much and happily pay for like lemmings ?

I was seriously considering a 10 , now I'm starting to rapidly go off the idea.

Re: What's this? Potential image issue on my BV10

Ferdinand — Sat, 21 Jan 2012 18:28:00 GMT

Hi all,

Watched a movie tonight and the image seems to be better but not 100% perfect. One colour background images still have vertical nuances (bit darker and a bit brighter) at the top of the screen. If it -ultimatly- will not irritate me and keep me from watching TV than I will leave as is.

And with Beogreg's comment in mind, I also tend to believe that this will not go away 100%. Of course I can say 'I will never buy a TV from B&O again' .. but with my BV10 purchase I wasn't planning on that either for the next (many) couple of years

Re: What's this? Potential image issue on my BV10

Ferdinand — Fri, 20 Jan 2012 06:13:48 GMT

Terry, Räuber, Andreas,

Thanks for your comments. Indeed I also believe that the way the screen is build (i.e. edge lid LED) can not outrule any small imperfections.

Todat the service man from B&O came an he replaced a rectangular metal plate that sits on the back of the television screen (top). It should avoid that the TV (screen) gets too warm. However if this was not sufficient I could request a screen change.

Let's see how it will go.

Re: What's this? Potential image issue on my BV10

Raeuber — Tue, 17 Jan 2012 10:50:42 GMT

TerryM:

Isn't this problem 'par for the course' with an edge lit LED TV?

Namely,non uniformity of backlighting,because of the edge placement of the LEDs,producing a 'cloudy' effect.

My BV 10-40 also has a little bit clouding, but my new BV 7-40 3D not (and really deeper black).

/Räuber

Re: What's this? Potential image issue on my BV10

TerryM — Tue, 17 Jan 2012 06:48:05 GMT

Isn't this problem 'par for the course' with an edge lit LED TV?

Namely,non uniformity of backlighting,because of the edge placement of the LEDs,producing a 'cloudy' effect.

Re: What's this? Potential image issue on my BV10

bayerische — Tue, 17 Jan 2012 03:57:06 GMT

Ferdinand:

Time sure goes fast. Apologies for late update. Have been very buys with my daughter (6m now) that had a bit of a difficult start. TV was a the bottom of the priority list. Have sent B&O some pictures of the TV and a technician already had a look at it.

This Friday (January, 20) a B&O technician will come from Denmark. According to my dealer he has the fix to the problem.

So I will update you guys later on Friday or weekend.

Ferdinand

Looking forward to see/hear if he can fix this on site.

My BV10 has the exact same fault, from factory new...

I haven't had the lust to get it replaced/serviced, as it would probably mean I would have to be without a TV for weeks.

Re: What's this? Potential image issue on my BV10

elephant — Tue, 17 Jan 2012 03:29:34 GMT

Ferdinand:
So I will update you guys later on Friday or weekend.

Thank you.

Ferdinand:
Have been very buys with my daughter (6m now) that had a bit of a difficult start.

Sorry to hear that; we hope she is better now -- we wish her all th ebest.

Re: What's this? Potential image issue on my BV10

Ferdinand — Mon, 16 Jan 2012 15:56:19 GMT

Time sure goes fast. Apologies for late update. Have been very buys with my daughter (6m now) that had a bit of a difficult start. TV was a the bottom of the priority list. Have sent B&O some pictures of the TV and a technician already had a look at it.

This Friday (January, 20) a B&O technician will come from Denmark. According to my dealer he has the fix to the problem.

So I will update you guys later on Friday or weekend.

Ferdinand

Re: What's this? Potential image issue on my BV10

muntbeoman — Tue, 30 Aug 2011 05:49:42 GMT

Any news on how the dealer reacted to this issue. I have the same problem and would like to know how others experience the solutions given by their dealer.

Re: What's this? Potential image issue on my BV10

BeoGreg — Thu, 28 Jul 2011 09:14:44 GMT

I unfortunately would say that those marks are "normal" on the BV10, like horrible "clouds" on dark scenes.

I whent throught a TV change, a screen change on the second tv (updated samsung), the installation of an aluminium plate on the back of the screen removed because of severe cracking noises when cooling, several build softwares updates...and they are still there.

May I suggest don't waste your time and try to enjoy your very nice toy just the way it is ?

It's a shame for that amount of money, but at least I tried during more than a year to have a perfect Tv : no results at all !

Next step for me would have been to ask for a refund, but that would have been another battle. Just fed up.

Cheers,

Gregory

Re: What's this? Potential image issue on my BV10

Ferdinand — Tue, 26 Jul 2011 14:41:02 GMT

Pictures are made and I will send these to my dealer to take a look at.

I will update you all once I have more information.

Re: What's this? Potential image issue on my BV10

muntbeoman — Tue, 26 Jul 2011 02:12:23 GMT

I have a similar problem. Mostly visible on a black screen. I guess it is some sort of backlight bleeding problem. Keep us informed about what your dealer says. I don't know what to do right now.

Re: What's this? Potential image issue on my BV10

elephant — Mon, 25 Jul 2011 04:12:34 GMT

On the original thread DoubleU has made this excellent suggestion:

DoubleU:

Ferdinand:

Edit: on the 1st picture, on top of screen the 'white' seems to fade from dark / bright / dark / bright .. seen from left to right

Not good. My guess is there is dust on the layers in your panel. Why don't you generate some solid background colors with your Mini and send those pic's to your dealer.