General Forum

Re: Beo5 warning!!

danezro — Mon, 18 Jul 2011 16:47:21 GMT

I just spent £100 having the ball replaced on my BE05 as it was dropped by little hands; the dent prevented the hard buttons from working. When I got it back the remote wouldn't hold its charge anymore and there was a chip in the glass. Hand on heart I can't say when the damage to the glass occurred, but yes I was quoted £350 to replace the glass and a further £30 for the battery.

I told my dealer that I was not exactly impressed being charged £380 on top of just spending £100 for a remote worth pretty much that amount. They decided it wasn't worth losing a customer over and are now fixing it.

I’ll let you know if it comes back as a BE06.

Re: Beo5 warning!!

Stan — Mon, 18 Jul 2011 10:02:25 GMT

I have one Beo5, and it has been very robust. I have kids (and a wife... and let's be honest me - accidents happen with a device that is so central to the family entertainment system) and it gets knocked around, and it is still functioning fine after ~3 yrs (there are a couple deep scratches in the ball where it was dropped on the brick of our fireplace). The arrows did come off on the keys, but this was fixed under warrenty - seems like they got a bad batch of keys (although my dealer said he had never seen this before).

I think if the Beo5 was as horrible as you suggest, there would be many more postings to this effect on this forum. People love to post problems so the fact that we read very few suggests that Jonathan is unlucky rather than a representative sample.

Stan

Re: Beo5 warning!!

Kokomo — Mon, 18 Jul 2011 06:35:01 GMT

Duplicate post - sorry!

Re: Beo5 warning!!

Kokomo — Mon, 18 Jul 2011 06:33:50 GMT

Hi Stephan, there's not much incentive to buy a 'mint' one if, taking Jonathan's situation as an example, he has 3 that have something wrong with them!

How long has he had them I wonder? They were all 'mint at some point I would guess so what are the odds on 3 owned by the same person going wrong in this way?

Either he (and others it seems) are very unlucky or something's wrong with this product's reliabilty and serviceability.

If this was a car, I think there'd be a recall! Or are these example totally unrepresentitive of the position?

Re: Beo5 warning!!

Stephan — Mon, 18 Jul 2011 05:57:41 GMT

Forget it, get one on ebay, they sell around 350 Euro in a mint condition and you can resell your damaged one for spares...

I have a mint Beo5 for sale at the moment and the price went up pretty quickly...

Rgds

Stephan

Re: Beo5 warning!!

Jonathan — Mon, 18 Jul 2011 05:42:23 GMT

I have 2 that need replacing.

The first one is purely missing the glass. The display works and the remote works perfectly, just no glass cover.

The second has a faulty touch screen. It doesn't respond to commands properly and when you press the screen it goes sort of 'jittery'.

My 3rd Beo5 has the arrows coming off the keypad. This is $300 to replace!

The service guys say the parts are available.. There was no mention of it becoming a Beo6!

Re: Beo5 warning!!

Opman — Mon, 18 Jul 2011 04:54:31 GMT

The glass screen for the Beo5 is no longer available. The replacement Beo6 screen (which contains the Wi-Fi parts) will not fit on the existing Beo5 "ball". That means that the ball has to be changed as well.

Opman

Re: Beo5 warning!!

malcolm welborn — Mon, 18 Jul 2011 04:42:57 GMT

Keith Saunders a couple of weeks ago infomed me through this forum, any beo5 which breaks had beo6 parts fitted complete with wifi etc so effectivly changes to a beo6.

malcolm

Re: Beo5 warning!!

Kokomo — Mon, 18 Jul 2011 03:49:51 GMT

bayerische:

You sure you're not getting "ripped-off". I think there's been several broken displays here on the forum, and I guess we would have heard about the absurd price?

Or is this due to the BEO5 getting replaced by BEO6, and spares are getting expensive.

If , as quoted above, there have been several broken displays reported on this form and bearing in mind that not all owners will be on this forum, what does this say about the Beo5's glass display, or more to the point, its stability?

I am assuming it keeps falling off or is knocked off where it is being placed. IMO, it always looked a prime design to be unstable!

I wonder how many have been broken and at what cost?

Re: Beo5 warning!!

tournedos — Mon, 18 Jul 2011 03:46:57 GMT

As far as I understand, the display part contains almost all of the guts of the remote. After the repair process, you should essentially have a new Beo6, with wifi and all the future possibilities it brings. If they are really replacing the entire display and not just the glass, that is.

(I thought you couldn't even buy a new Beo5 anymore?)

Re: Beo5 warning!!

Jonathan — Mon, 18 Jul 2011 03:32:53 GMT

The Beo5 is $900 here...

The price is from the authorised B&O service centre. Does anyone know where I could get the part cheaper? They say the part alone is $480!!!

Re: Beo5 warning!!

bayerische — Mon, 18 Jul 2011 02:35:27 GMT

You sure you're not getting "ripped-off". I think there's been several broken displays here on the forum, and I guess we would have heard about the absurd price?

Or is this due to the BEO5 getting replaced by BEO6, and spares are getting expensive.

Re: Beo5 warning!!

Leslie — Mon, 18 Jul 2011 00:19:34 GMT

That's really absurd! You can buy a new Beo5 for 350 euro's.

Did you pay the 500$?

Beo5 warning!!

Jonathan — Sun, 17 Jul 2011 19:29:59 GMT

Whatever you do, do not break the glass on your Beo5! It costs over $500 to fix!!!

That's ridiculous