General Forum

Re: offtopic: parcel2go or how to lose a beosound

joeyboygolf — Sun, 13 Mar 2011 10:01:14 GMT

When you book a courier via P2G or the other agencies, your contract is with the agency and it is their insurance cover that is relevent.

Whichever courier company you choose will not want to know any claim unless you book directly with them.

Re: offtopic: parcel2go or how to lose a beosound

Stonk — Sun, 13 Mar 2011 09:20:59 GMT

Which delivery company did you use via Parcel2go? Did you choose upgraded insurance compensation to cover the value of the item? I would go directly to the courier company AND keep on at P2G. You need to move quickly as time's against you although I guess that now you've already notified them of the loss you are within the timescale regardless of how long they take to resolve the issue.

If you didn't insure it above the standard £50 (+/-) cover you'll only be able to put in a claim for that amount.

Re: offtopic: parcel2go or how to lose a beosound

Nickyg63 — Sun, 13 Mar 2011 08:01:27 GMT

joeyboygolf:

Medogsfat:

Surely the seller has a responsibilty to follow this up with P2G? What has his response been? Did you pay with Paypal - if so you can lodge a claim against the seller. Proof of postage will not uphold a paypal claim against him, he needs proof of delivery to exonerate himself of any responsibilty.

Chris.

EDIT - just noticed the dates. Late November is probably out of time to lodge a Paypal claim

If, as in this case, the buyer arranges the courier himself, then the seller has no responsibility and any claim with Paypal will fail.

Been there, done that.

My advice........talk to people on the telephone, get their name so you can pester them the next day to check on actions. Emails and "live chat" are crap methods of communication as they are too easy to ignore or place in the pending file. Hence the stretched timescale, in this case.

I agree your gripe is with P2go! Not the seller, surely they will compensate you?? Get to actually talk to someone and when you are on a personal level they will feel more obliged to help!

Re: offtopic: parcel2go or how to lose a beosound

joeyboygolf — Sun, 13 Mar 2011 06:36:50 GMT

Medogsfat:

Surely the seller has a responsibilty to follow this up with P2G? What has his response been? Did you pay with Paypal - if so you can lodge a claim against the seller. Proof of postage will not uphold a paypal claim against him, he needs proof of delivery to exonerate himself of any responsibilty.

Chris.

EDIT - just noticed the dates. Late November is probably out of time to lodge a Paypal claim

If, as in this case, the buyer arranges the courier himself, then the seller has no responsibility and any claim with Paypal will fail.

Been there, done that.

My advice........talk to people on the telephone, get their name so you can pester them the next day to check on actions. Emails and "live chat" are crap methods of communication as they are too easy to ignore or place in the pending file. Hence the stretched timescale, in this case.

Re: offtopic: parcel2go or how to lose a beosound

stotty1111 — Sun, 13 Mar 2011 03:52:37 GMT

did you pay paypal by credit card? if so that might be an avenue to go down to get your money back!

tony

Re: offtopic: parcel2go or how to lose a beosound

Medogsfat — Sat, 12 Mar 2011 19:37:16 GMT

Surely the seller has a responsibilty to follow this up with P2G? What has his response been? Did you pay with Paypal - if so you can lodge a claim against the seller. Proof of postage will not uphold a paypal claim against him, he needs proof of delivery to exonerate himself of any responsibilty.

Chris.

EDIT - just noticed the dates. Late November is probably out of time to lodge a Paypal claim

offtopic: parcel2go or how to lose a beosound

root — Sat, 12 Mar 2011 17:39:45 GMT

just to let you know beoworlders: be careful when using parcel2go, I just lost a beosound century due to their "service"!!!

bought that system via ebay in late november, had it picked up a week later and thought everything was fine. 2 weeks later it still did not arrive so I contacted P2G via their online chat feature. they told me "pick up failed" so I called the sender to make an appointment for a new collection. he informed me that it has been collected and he has a prove of it. so I contacted P2G again, this time they confirmed that it has been collected, but they had to investigate where the parcel is. 3 weeks passed by without any reply, had to contact them again and again until they agreed that it is lost and asked me to describe the lost package and its contents, what I hopefully did. some weeks later they sent me an email stating they could not find the parcel, I should file a claim without delay, as well as claims have to be filed within 28 days after pickup, otherwise they will be rejected. so this is what I call customer service!