General Forum

Re: Beolink Wireless 1 Hardware/Specification updates?

Vienna — Tue, 22 Nov 2011 16:27:14 GMT

kammeri:
To be more specific a 3rd party which doesn't answer the phone nor reply your emails
(not the best way to build up an entrusted customer service relationship).

Sorry to hear that, but my experience with my local 3rd party B&O service center in the Vienna region is
completely different! They answer the phone, reply mails and are doing a good job.

Re: Beolink Wireless 1 Hardware/Specification updates?

kammeri — Tue, 22 Nov 2011 16:14:00 GMT

Vienna:

Come on - if you pack the Wireless 1 units properly it will be easy to ship them
to the next dealer / service center for an update - using a parcel service like UPS / TNT / DHL / ...

That might be true. However the point is - as Frog also commented - the service provided for B&O products is also here outsourced to a 3rd party. To be more specific a 3rd party which doesn't answer the phone nor reply your emails (not the best way to build up an entrusted customer service relationship).

I still consider a software update (among few other B&O related things) being something to be distributed via the internet in the 21st century.

Regards

Re: Beolink Wireless 1 Hardware/Specification updates?

frog — Wed, 16 Nov 2011 18:43:10 GMT

kammeri:

It is becoming quite hard to retain a loyal B&O fan
since the dealer network is almost non-existent ...

I agree. Kit I bought a few years ago - I have been palmed off onto some 3rd party 'expert' company to maintain - this is really not what I expected from B&O. They need to get national service centres up and running as the dealer support isn't what it was.

Re: Beolink Wireless 1 Hardware/Specification updates?

Vienna — Wed, 16 Nov 2011 16:47:58 GMT

kammeri:

It is becoming quite hard to retain a loyal B&O fan
since the dealer network is almost non-existent ...

Come on - if you pack the Wireless 1 units properly it will be easy to ship them
to the next dealer / service center for an update - using a parcel service like UPS / TNT / DHL / ...

Re: Beolink Wireless 1 Hardware/Specification updates?

kammeri — Wed, 16 Nov 2011 09:51:54 GMT

Vienna:

kammeri:
I do not have the privilege of going to "my dealer" since there isn't one any longer.

Update via PC & "Service Tool" avilable to B&O dealers / B&O service (centers) / B&O installers.

IMPORTANT: You'll also have to update all your BeoLink wireless to the same SW version,
otherwise connecting is not possible.

Okay, thank you!

It is becoming quite hard to retain a loyal B&O fan since the dealer network is almost non-existent and B&O doesn't offer any online/DIY support for simple tasks as software updates.

Regards

Re: Beolink Wireless 1 Hardware/Specification updates?

Vienna — Sun, 13 Nov 2011 17:50:40 GMT

kammeri:
I do not have the privilege of going to "my dealer" since there isn't one any longer.

Update via PC & "Service Tool" avilable to B&O dealers / B&O service (centers) / B&O installers.

IMPORTANT: You'll also have to update all your BeoLink wireless to the same SW version,
otherwise connecting is not possible.

Re: Beolink Wireless 1 Hardware/Specification updates?

kammeri — Sun, 13 Nov 2011 16:32:32 GMT

How do you update the software of the Wireless? And once again, I do not have the privilege of going to "my dealer" since there isn't one any longer.

Best Regards!

Re: Beolink Wireless 1 Hardware/Specification updates?

kimhav — Sun, 09 Jan 2011 11:29:51 GMT

Excellent - Thanks for prompt answer!

Re: Beolink Wireless 1 Hardware/Specification updates?

Vienna — Sun, 09 Jan 2011 09:43:59 GMT

The Type # for all BeoLink wireless from 2006 till now is 1780, indicating, there are no
hardware changes, it's just the SW changed August 2007 from Mk1 >> Mk2

It should be possible to update all units to current SW.

SW update 2.1 is allowing ML-Mode in the Linkroom.

SW 2.1 has been implemented August-2007 to all BeoLink Wireless 1 with Serial# higher
than 19956171.

Beolink Wireless 1 Hardware/Specification updates?

kimhav — Sun, 09 Jan 2011 07:26:48 GMT

Looking back on that the BW1 has been available for quite a while now; does anyone have information when and what kind of modifations has been made to this unit since released?