General Forum

Re: BEOSOUND 3

ifmusicbe — Wed, 06 Oct 2010 16:18:20 GMT

Good news spreads fast!

Thanks for letting us know about the attempts developped by Struer in order to solve real issues. French and Belgian dealers aren't very talkative on the subject. Beoworld en Français aren't either.

Will keep the site informed about the evolution of the shape of the little guy.

Yours sincerely,

Re: BEOSOUND 3

Kokane81 — Wed, 06 Oct 2010 14:00:24 GMT

quick update for u,

the quality team has presented an alternative redesign and the alternative will now be developed for prototyping and testing.
The redesign of the sensor is on track.

Re: BEOSOUND 3

ifmusicbe — Tue, 05 Oct 2010 16:15:18 GMT

The 2- year old little guy is back from Ghent ( Belgium) B&O after-sales service and seems fit to perform its duty again in the bathroom , in the garage and the garden shed . The repair was done free of charge under warranty . Always amazed by the quality of the sd recordings, and the simplicity of use of the top plate controls.

Regards

Re: BEOSOUND 3

Doctor — Sun, 26 Sep 2010 01:54:19 GMT

I nearly bought a BS3 but as it was to go in a shower room, I decided to buy a Pure Oasis instead - this was a few years ago. If it is any consolation, the Oasis is a complete pain as the battery life has gone down to a level where I have to charge it every week - it is on for about 15 minutes a day. It also sometimes loses all charge and then loses the ability to remember stations and can take the said 15 minutes trying to tune itself!

I should have got a Beolit 700!

Re: BEOSOUND 3

ifmusicbe — Sun, 26 Sep 2010 01:45:43 GMT

Just a little note as my Beosound 3 bought in Mouscron, Belgium in 2008 with a 5year warranty is being now serviced for the second time for the same reasons. Will keep the site informed of the turning out of the issue with my dealer, a very nice person by the way.

It will be interesting to see how Struer will manage to find a solution to this known problem as well as to honour a 5 year warranty .

I must say that experience has the consequence of calming down my wish to replace both my 14 year old MX4000 and Beosound Century.

Regards

Re: BEOSOUND 3

Kokane81 — Tue, 21 Sep 2010 15:35:18 GMT

Yeah they've put a stop on production and to date they haven't resolved the fault yet.

I work for BnO and feel your frustrations over known faults that they wont warranty.

I compare it to a car and if they find a fault 6 years down the line they send a letter out and then replace free of charge, now I know BnO arent as big and dont have the resources as some car makers, but in a world where the competition is gettin harder and products out there are lookin and offering more then BnO then you'd think they'd do these things to keeps customers happy.

regards

Re: BEOSOUND 3

davystewart — Tue, 21 Sep 2010 15:19:23 GMT

Reported fault to dealer got the usual arrogant reply its out of warranty, not aware of any production faults blah blah blah. However have spoke to a B& O installer and he is aware there is a problem and will contact Struar to see whats going on will keep trying thanks for help everyone

Re: BEOSOUND 3

Michael — Fri, 17 Sep 2010 23:54:10 GMT

It's nearly 1 o'clock Saturday morning Trip. What the heck are you doing here? Oh, wait....

Re: BEOSOUND 3

TripEnglish — Fri, 17 Sep 2010 23:32:16 GMT

This little guy is in a production stop right now. If I were you I'd establish the fault with your dealer, but I'm not sure they've got the right fix locked down yet. If this thread is still around I'll note when I hear of something.

Re: BEOSOUND 3

mnemonick — Fri, 17 Sep 2010 17:37:06 GMT

Hi Davy,

Mine's the same:

http://forum.beoworld.org/forums/t/35465.aspx

Consensus is it's a known manufacturing fault, and your dealer should repair free of charge - I'll be printing the thread out and taking into my dealer - I'll let you know how I get on if you don't beat me to it.

Cheers,

Nick

BEOSOUND 3

davystewart — Fri, 17 Sep 2010 16:15:48 GMT

Hey guys,

My beosound 3 has started switching itself on at random times night and day, driving me crazy now control panel on top doesnt react when touched. I stripped the bottom off it and disconnected the battery hoping it would magically reset itself but to no avail anyone any ideas apart from kicking it out the window???

Cheers