General Forum

Re: Problem with my Beosound 9000 CD changer

auclutch — Fri, 06 Aug 2010 20:29:50 GMT

I've had my beosound 9000 for 7 years now and I had the same problem for the past 2 years. i've been reluctant to have the lens replaced (which is what B&O diagnosed the problem as). they were charging USD 970 for the repair and it just wasn't worth it given the amount that we were using the bs9000.

thanks to this article, I cleaned the top and bottom sensors (below and above disc 1 and disc 6) and voila. problem solved. Thanks. lets hope it stays this way~~~

btw, just bought a BS 4 and love it~~~

Re: Problem with my Beosound 9000 CD changer

grimwau — Thu, 25 Oct 2007 09:44:11 GMT

Bought my Beosound 9000/ Beolab 8000 combo in 2004. Has been marvellous until a few weeks ago when it would not play CDs in any of the 6 positions. The CD mechanism would speed quickly to whichever disc was selected, the disc clamps would spring open but the disc wouldn't spin. Took onboard all the advice in this forum, ie. cleaned sensors, moved apart the disc clamps on all six holders, disconnected from the mains, etc. As reported by other posters I was also able to (eventually) get it working by constantly pressing GO when the PAUSE lit up on the display. Once working, all the discs would play in whatever order you wanted and the sound was as good as always. Whilst it was working I tried a CD cleaning disc but whenever it was switched off the problem raised it's head the next time I went to use it.

Eventually, I succumbed to visiting my local dealer, B&O, Bournemouth. They contacted their engineer and when I spoke to him he confirmed it was a well known problem with the 9000 series. The remedy was a new laser mechanism which he carried in stock and arranged an appointment for the following week. He came to the house and within 20 miutes had removed the old and fitted the new one and now I can have music whenever I want, again.

The cost was £211.50 inc. vat and fitting. I was expecting it to be a lot more than this so was pleased on that score but disappointed that it had only lasted 3 years as my old B&O 5000 system lasted 18 years.

Anyway, if there is a moral to this tale then it must be that at some stage in the process one has to accept that cleaning etc. will not always solve the problem (although for those that have been successful I envy you) and that a new mechanism is the only way to go.

Re: Problem with my Beosound 9000 CD changer

beofan — Tue, 22 May 2007 04:44:57 GMT

Oops! You're quite right, manual does say cleaning CDs not recommended. However two thoughts occur, first IXOS couldn't market a product that wrecked CD players, and second maybe B & O just want to make sure they get all the service work, even if that is just wiping off some dust.

Dom

Re: Problem with my Beosound 9000 CD changer

beofan — Tue, 22 May 2007 03:31:11 GMT

The IXOS cleaning CD is shaped like an ordinary CD except that it has 6 tiny clumps of cleaning fibres 3/4 of the way in to the centre of the disc, evenly spaced around the centre. Instructions are to operate the the machine to be cleaned on "play" for 15 seconds then remove the cleaning disc, touching the metal centre area as you do (to disperse static buildup?). I did not know that the manual advises against using cleaning discs, but since the machine was becoming unuseable and I would have had to pay for servicing it anyway it has paid off - no damage and the player works perfectly (at the moment, lol).

Dom

Re: Problem with my Beosound 9000 CD changer

archie — Mon, 21 May 2007 04:07:30 GMT

i have the same problem with some burning CD, CD's who was OK few month ago....

The manual say than cleaning CD are not OK for BS 9000, How cleaning CD' work ?

thank you

Re: Problem with my Beosound 9000 CD changer

beofan — Fri, 18 May 2007 17:54:28 GMT

Thanks to everyone for their comments but beodude is right, it was dust buildup - bought an "IXOS DVD/CD Lens Cleaner" this pm and ran it in the Beosound 9000 for 30 seconds and now (fingers crossed) it is playing all CD positions A Ok, [cheapest repair I could wish for]. I did vacuum the face of the player with a [special] soft brush a couple of weeks ago which seemed to improve things briefly- but what that must have done was redistribute the dust inside the machine, it then resettled on the laser-reader lens and the problem reoccured. Anyway its working fine now, must vacuum more often [lol]- and put a cover over the BS9000 while I'm doing it? Thanks again everyone.

Dom

Re: Problem with my Beosound 9000 CD changer

Iconic-AV — Fri, 18 May 2007 16:29:17 GMT

i read your link which does refer to sealed tv tubes, not open glass doors or cd/dvd mechs/lasers, i dont know for sure if tobacco smoke is or has ever been the cause of the beosound 9000 fault, but it stands to reason if dust can cause the beosound 9000s to play up then sticky tabocco smoke combined with dust must be worse

but seen as you mentioned it,the front of a beovision screen may be air tight but the back of a tv isnt sealed , it like all electrical goods need ventilation, circuit boards ,mechanisms, etc , so its inevitable there will be a build up over time.

jay

Re: Problem with my Beosound 9000 CD changer

tgibbs — Fri, 18 May 2007 15:22:54 GMT

Jay, Here is an overview of what testing is conducted at Bang & Olufsen.

> http://www.beoworld.org/article_view.asp?id=61

I'm sure you will agree that B&O test their products very brutally which makes their products of an even higher quality.

Re: Problem with my Beosound 9000 CD changer

Iconic-AV — Fri, 18 May 2007 14:56:07 GMT

i was going to ask how they test the effects, although id have thought it varys on a few other factors ,room ventilation, filtered/non filtered, brand etc and the combination of dust , kitchen fat, smog etc over years of exposure.

as we speak im currently reconditioning a few pairs of cx speakers, its taking more work to remove the tabacco from the outer cases than it did to refoam them

jay

Re: Problem with my Beosound 9000 CD changer

Jandyt — Fri, 18 May 2007 12:30:58 GMT

In Struer we watched them load a machine with 120 fags which were lit and then sucked into a test chamber where various items were exposed to the fumes!
I can spot the difference in a Beo4 which is from a smoking environment and one that isn't.
I often buy knackered Beo4s from eBay and find that cleaning the *** reek from the dome foil inside is enough to restore them to working order.
I am a smoker but NEVER smoke in my hoose, I like my decoration and my B&O too much.

Andy T.

Re: Problem with my Beosound 9000 CD changer

joeyboygolf — Fri, 18 May 2007 10:39:52 GMT

beofan:
I spoke too soon saying that cleaning it had cured the problem - now it hesitating and going to "pause" on several CD positions :-(
I can only think that some component (the laser?) is failing and not reading the disc. Have I read somewhere that early CD mechanisms were not reliable and now they are being replaced with a "mark 3" type? (think I saw a Beosound 9000 advertised on e-bay as "fully serviced and CD laser replaced). I will have to bite the bullet and disconnect it all [!] and take it to my local B & O agent for diagnosing and service (wallet starts to cry). Open to any comments please.

Dom

You can test the cd mech by entering a service code which are all available in the service manual which is in the reference section of the site. (available to Gold or silver members only)

I had a 9000 with the same symptoms as you describe recently and it was the laser that needed cleaning. Cleaned it, recalibrated and it worked perfectly.

Re: Problem with my Beosound 9000 CD changer

Iconic-AV — Fri, 18 May 2007 09:44:06 GMT

tgibbs:
Jay,

Just wondering why you have questioned whether he smokes, because B&O do rigourous testing on the effects of smoke on their products so i would not have thought that would affect it in any way.

TG

i had a problem with my avant dvd mech a while back and was told by my engineer hed seen it before and it may be tobacco smoke, its been fine since i cleaned it and quit smoking a few months ago

i cleaned my house top to bottom to help me get through the cravings, i must admit i havnt heard of b+os rigourous testing on the affects of smoke, but when you see the oily film built up over time you would probably understand why i asked.

they say ex-smokers are the worst, im proud to say after 40 a day for 20 years i am that worst

if you dont quit for your kids, do it for your b+o

jay

Re: Problem with my Beosound 9000 CD changer

Morgan — Fri, 18 May 2007 07:53:11 GMT

tgibbs:
Jay,

Just wondering why you have questioned whether he smokes, because B&O do rigourous testing on the effects of smoke on their products so i would not have thought that would affect it in any way.

TG

Great!!!! I was realy worried about it.

Re: Problem with my Beosound 9000 CD changer

tgibbs — Fri, 18 May 2007 07:50:29 GMT

Jay,

Just wondering why you have questioned whether he smokes, because B&O do rigourous testing on the effects of smoke on their products so i would not have thought that would affect it in any way.

Re: Problem with my Beosound 9000 CD changer

Iconic-AV — Fri, 18 May 2007 06:44:27 GMT

has it been working fine for the last month, and just started playing up?

how often is it happening?

do you smoke?

does it happen on brand new cds as well as old faithfuls?

once a cd is playing does it play ok or jump as well?

what is the type number? (located behind the control panel)

jay