https://archivedforum.beoworld.org:443/forums/13.aspxThe main Meeting Place for BeoWorld members, and the place for General Questions, Answers and things to say! If you have any questions about anything Bang &amp; Olufsen related - please ask. If you have anything to say - please tell!enCommunityServer 2008 SP2 (Build: 31104.93)https://archivedforum.beoworld.org:443/forums/thread/278584.aspxWed, 02 Jun 2010 03:47:33 GMT41a2a90c-3a1e-4bd3-b144-3883695a7f38:278584Vienna0https://archivedforum.beoworld.org:443/forums/thread/278584.aspxhttps://archivedforum.beoworld.org:443/forums/commentrss.aspx?SectionID=13&PostID=278584<p>Dust under the glass has been an issue on early BS5&#39;s - there is a service solution to solve the problem (normally covered by warranty)&nbsp;<br />Scratches are, as you assume, in most cases result&nbsp;of cleaning&nbsp;(normally not covered by warranty)&nbsp;<br />But you should safe at least&nbsp;costs of labour when exchaging&nbsp;the glass&nbsp;together&nbsp;with the warranty covered &quot;Dust Issue&quot;&nbsp;&nbsp;&nbsp;</p> <p>&nbsp;</p><div style="clear:both;"></div>https://archivedforum.beoworld.org:443/forums/thread/278580.aspxWed, 02 Jun 2010 03:14:51 GMT41a2a90c-3a1e-4bd3-b144-3883695a7f38:278580TWG0https://archivedforum.beoworld.org:443/forums/thread/278580.aspxhttps://archivedforum.beoworld.org:443/forums/commentrss.aspx?SectionID=13&PostID=278580<p>Hi, today I saw that there is some dust all behind the front glass of my Beosund 5 and micro scratches on front of the glass :-( Is the dust problem covered by the warranty? I don&#39;t want to accept dust on a unit like this. Because of the micro scratches I&#39;m a little bit unsure: I can imagine that they simply tell me: Wrong cleaning! And then they are done with it. Any help, suggestions? Thank you!</p><div style="clear:both;"></div>