General Forum

Re: No good for gold

van — Tue, 26 Jun 2007 16:04:35 GMT

I'm glad you have upgraded ok. Welcome to the club Archie.

Re: No good for gold

archie — Tue, 26 Jun 2007 12:55:02 GMT

Hello yann

you miss something last week end at BORDEAUX.....

Re: No good for gold

YannChris — Tue, 26 Jun 2007 12:26:09 GMT

Congratulations, Archie!

Welcome to the club.

Yann.

Re: No good for gold

archie — Tue, 26 Jun 2007 11:14:20 GMT

Now it's OK,

I forget to chose the gold level ......

Re: No good for gold

deaddruid — Tue, 26 Jun 2007 07:31:38 GMT

Perhaps your computer is behind a firewall, and whilst your computer is configured to send http messages via a proxy, it is not yet configured to send https messages via the proxy?

Just a thought.

Mark

Re: No good for gold

archie — Tue, 26 Jun 2007 06:00:53 GMT

I suspect that the green scale is actually the progress bar at the bottom of the Internet Explorer window

Yes, is that.

Re: No good for gold

van — Tue, 26 Jun 2007 05:08:59 GMT

Hi Michael

Thank you. The payment system has been implemented on the BeoWorld website with HSBC API technology. I will however investigate the problem further. Thank you for your assistance.

Re: No good for gold

Michael — Tue, 26 Jun 2007 04:54:41 GMT

Van,

I suspect that the green scale is actually the progress bar at the bottom of the Internet Explorer window.

Presumably archie is timing out trying to connect to the payment page. Is this a third-party website? Might be worth checking with them.

Michael

Re: No good for gold

van — Tue, 26 Jun 2007 04:14:15 GMT

Is there anything in your basket? If there is an item in your basket can you select "view your basket" on the right hand side of the page?

I'm sorry you are experiencing problems. I'm not sure what the green scale is on the bottom right?

Re: No good for gold

archie — Tue, 26 Jun 2007 03:52:16 GMT

3. Press "upgrade/renew membership" button at bottom of the page

4. You will then be sent to a payment page which requires you to enter you card details

the problem is beetwen 3 and 4, i can't arrive to the step 4.

The green scale at tihe bottom right grow up bu t nothinf happen.

i use IE at my office or at my home is the same thing.....

Re: No good for gold

jon — Tue, 26 Jun 2007 03:31:22 GMT

I'm very sorry but could you kindly explain a little further. I have outlined the upgrade process below, could I ask if you let me know at what stage the upgrade is going wrong for you and what error you are experiencing.

1. When logged in go to upgrade page "upgrade/renew membership"

2. Check all your details and select "Gold" from the drop down labelled "Membership Level"

3. Press "upgrade/renew membership" button at bottom of the page

4. You will then be sent to a payment page which requires you to enter you card details

5. A confirmation page will be presented before the payment is complete

6. Could you log out and then back in again to make sure your account has been upgraded

Re: No good for gold

archie — Tue, 26 Jun 2007 03:13:05 GMT

Not ok,

The green scale grow up and, nothing.

Re: No good for gold

van — Tue, 26 Jun 2007 03:03:00 GMT

Please go to the following page and select "Gold membership" from the drop down:

Upgrade Membership

If I can be of any further assistance please let me know.

No good for gold

archie — Tue, 26 Jun 2007 02:42:39 GMT

I try to upgrade for gold since yesterday and link is not avalaible..

Under Fire fox or IE at my home with IE at office, what wrong ?

thank you