General Forum

Re: Beocom 6000 - European compatibility issues?

camper — Thu, 06 Oct 2011 05:27:51 GMT

Keith Saunders:

From a PSTN line view point I think the UK, French & German Basestations are the same. They do each have different type numbers however which you may wish to check.

UK Type 0636

Germany Type 0632

France Type 0639

...

Keith..

Hi Keith,

this is a relaunch of the old theme.

I´ve brought a BC 6000 Mk I with it´s pyramid base station/loader, manufactured about 1999 in Germany, to France now. The handset has got a software update on 2.50, but the base station is original.

At first the complete set said nothing at all, but after I´ve changed the wiring in the RJ11 plug in, the set worked for in- and outgoing calls, but there is no caller ID visible. Instead there is a flashing black line.

CLI is active, because on a testwise connected Siemens Gigaset it is working. When I connect the 6000 handset to the Gigaset base station, there ist no caller ID, too.

Is it possible to "update" the base station for use in France with CLI, or what to do?

Additional question:

If not for the MK I, is the MK II with it´s small pstn base usable in whole Europe with full usability?

Thanks for answering.

Re: Beocom 6000 - European compatibility issues?

gilbert — Fri, 02 Sep 2011 06:31:16 GMT

Can BeoCom 6000 mk1, bought in England, work in Italy? Thanks

Re: Beocom 6000 - European compatibility issues?

PAJ — Wed, 30 May 2007 04:37:00 GMT

Hi Andy, he certainly has. It's important to have a few good techies in any forum which performs any useful function (other than idle chat).

Thanks again Keith.

Re: Beocom 6000 - European compatibility issues?

Jandyt — Mon, 28 May 2007 16:06:35 GMT

Nice one Phil!
And glad to hear the problem wasn't related to a B&O product.
Hasn't Keith been a star?

Andy T.

Re: Beocom 6000 - European compatibility issues?

PAJ — Mon, 28 May 2007 15:42:32 GMT

Keith Saunders:
Very good Phil,
We now know for sure that the problem is with the line driver in the France Telecom Exchange which we had both really thought was the case from the begining. So we must both wait another 7 days for this more senior engineer hopefully to change the line driver.
What your tests also show is that whilst the fault is at the exchange, the BeoCom 6000 does draw more line current than most other makes of phone because even with the faulty exchange line driver, the voltage drop is greater with the Beocom 6000, this is basic Ohms law in a DC circuit which is Volts = current x Line resistance where line resistance is normally constant..
Looking forward to hearing that the problem is fully solved in 7 days
Keith..

Hi Keith,

Just to keep you up to date. I had a conversation this morning with a France Telecom engineer and he agreed to install a new card in the exchange...... two minutes later and the problem is solved. I now have a steady -15 vDC under load. It's taken an age to get it sorted but it's a happy ending.

Thanks for all your help.

Re: Beocom 6000 - European compatibility issues?

Jandyt — Sun, 13 May 2007 12:13:11 GMT

Hear hear Keith. We've ben watching this story since the old site I think.
We wait with bated breath!

Andy T,

Re: Beocom 6000 - European compatibility issues?

Keith Saunders — Sun, 13 May 2007 04:20:30 GMT

Very good Phil,

We now know for sure that the problem is with the line driver in the France Telecom Exchange which we had both really thought was the case from the begining. So we must both wait another 7 days for this more senior engineer hopefully to change the line driver.

What your tests also show is that whilst the fault is at the exchange, the BeoCom 6000 does draw more line current than most other makes of phone because even with the faulty exchange line driver, the voltage drop is greater with the Beocom 6000, this is basic Ohms law in a DC circuit which is Volts = current x Line resistance where line resistance is normally constant..

Looking forward to hearing that the problem is fully solved in 7 days

Keith..

Re: Beocom 6000 - European compatibility issues?

PAJ — Sun, 13 May 2007 02:13:37 GMT

Keith, the engineer arrived and confirmed the voltage drop. We then went together to the exchange (with the beocom) and tested the circuit in the exchange..... exactly the same! In the engineers words this confirms that the "wiring" is in perfect working order. The exchange was split into two sections... the first a huge rack of end terminations and the second a locked room (behind a cage wall)) containing the rack mounts of cards and the batteries. In France the transport part of the service is subcontracted and the technician was one of these sub-contractors. The responsibility for the "techy" stuff is with France Telecom and so he has to write a report so that a more highly qualified engineer can come and enter the inner sanctum. Another 7 days I fear!

Re: Beocom 6000 - European compatibility issues?

PAJ — Sat, 12 May 2007 02:36:33 GMT

Keith, I made several tests yesterday at two different friends houses.... here are the results.

House A:

With 6000 base

Voltage at rest -54.5V

DC Dialtone -8.5V DC and remains steady

Same test but with a Siemens DECT Phone

Voltage at rest -54.5V

DC Dialtone -13V DC and remains steady

House B:

With 6000 base

Voltage at rest -54.5V DC

Dialtone -8V DC and remains steady

Same test but with a France Telecom "badged" DECT Phone

Voltage at rest -54.5V DC

Dialtone -18V DC and remains steady

In both cases the 6000 performed perfectly. The signal fails at ~ -7V DC so perhaps both were fairly close to failure but the voltage did not degrade. Both of these houses are much further away from the exchange than my house is. I have called France Telecom and I am now waiting for a technician to visit.

I will keep you updated on progress.

Re: Beocom 6000 - European compatibility issues?

PAJ — Tue, 08 May 2007 12:25:15 GMT

Hi Meandmyshadow,

I have now tried the connection with three different basestations. A very old triangular base, a slightly more recent triangular base (but still MKI) and as of yesterday, a more modern black plastic BeoLine base. Eachl have different software revisions but all show exactly the same problem. For this reason I think that it is unlikely that it's a software problem. Obviously it's always a good idea to be on the latest SW revision although it's not always convenient to do the "dealer visit". I live 120 KM from the nearest dealer and invariably it means leaving equipment with them and making another roundtrip two weeks later!

Re: Beocom 6000 - European compatibility issues?

meandmyshadow — Tue, 08 May 2007 10:33:46 GMT

Sorry, yes I did in that case but perhaps you also misunderstood the advice I was trying to give. If the local exchange has changed it's software protocols, older versions of the B&O PSTN base may require a SW update to talk to the updated exchange correctly.

Re: Beocom 6000 - European compatibility issues?

Keith Saunders — Tue, 08 May 2007 10:09:04 GMT

meandmyshadow,

You are mis-understanding my statement, Phil and I are talking about the PSTN (Public switch telephone network) or to you and me the local phone exchange, not the B&O base or handset.

Keith..

Re: Beocom 6000 - European compatibility issues?

meandmyshadow — Tue, 08 May 2007 09:51:45 GMT

Keith Saunders:

I agree that this is likely to be a driver type issue at the PSTN, so there is not a lot of point in updating the software in the phones when it has been proved that they work correctly at Phil's friends home.
Keith..

If you update the SW in the base the phones have to be done as well, SW levels have to be the same in the entire system, otherwise more issues will occur.

Re: Beocom 6000 - European compatibility issues?

Keith Saunders — Tue, 08 May 2007 09:08:13 GMT

I agree that this is likely to be a driver type issue at the PSTN, so there is not a lot of point in updating the software in the phones when it has been proved that they work correctly at Phil's friends home.

Keith..

Re: Beocom 6000 - European compatibility issues?

meandmyshadow — Tue, 08 May 2007 08:28:02 GMT

It is something your dealer will have to do, it will take about 10 mins.