General Forum

Re: Beosound3 crash ?

bayerische — Wed, 13 Jan 2010 06:50:01 GMT

Funny thing is that my dealer more or less told me when I bought it that you are going to have to change the top-plate at some point... He was right, 6 months in.

Re: Beosound3 crash ?

Anniber — Wed, 13 Jan 2010 06:46:37 GMT

Seems like B&O has a really serious quality issue! I have had the touch plate replaced once (in nov 2009), but now it is not respnding to anything AGAIN! It is really a pain in the ***, especially when your dealer is located at some distance...

Re: Beosound3 crash ?

erg4000 — Wed, 13 Jan 2010 01:56:31 GMT

Wow, the display really seems to be a problem with the Beosound 3. I'll definitely ask my dealer for "kulanz" respectively good will. Thanks !

Re: Beosound3 crash ?

hilde — Tue, 12 Jan 2010 16:58:30 GMT

Hi anybody !

We spent in our house 5 BeoSound 3 and in all off them the touchpads are workingout of order, by two off them for the second or third time .

I dont know this not so exactly (Its the favour of my wife to take them in every place in garden or at home).

But my retailer changed it for (sorry i dont know the english word for "in Germany nennen Sie es KULANZ" ( 1 year off end of warrenty.))

Please contact your retailer and ask for " Kulanz" ????

with kind regards

SERENE

Re: Beosound3 crash ?

erg4000 — Tue, 12 Jan 2010 16:45:05 GMT

After the first fix the problem appeared again the next day. I'm afraid that the top plate has to be changed.

Re: Beosound3 crash ?

Tom — Mon, 11 Jan 2010 16:30:29 GMT

I had the same issue with my BS3. Take it to your dealer if you don't need it, he will replace it, even it is no more under warranty. It is a known issue.

Re: Beosound3 crash ?

koning — Mon, 11 Jan 2010 07:29:12 GMT

Mine top-plate is changed 2 times.

Now eveything works fine

Re: Beosound3 crash ?

bayerische — Mon, 11 Jan 2010 04:22:16 GMT

OK, good, but if it still is under warranty, I would have the top plate changed under warranty. The top-plate problems are very common.

Re: Beosound3 crash ?

erg4000 — Mon, 11 Jan 2010 02:30:52 GMT

OK, I was able to fix the problem. I pressed the STBY button for over 30 seconds and the unconnected Beosound 3 shot down. After I reconnected the BS3 to the power supply it started again and I had to readjust time and alarm clock.

Re: Beosound3 crash ?

bayerische — Sun, 10 Jan 2010 18:08:13 GMT

Mine had the same problem, top plate replaced on warranty, has been working fine since.

Beosound3 crash ?

erg4000 — Sun, 10 Jan 2010 17:36:52 GMT

My Beosound 3 suddenly doesn't respond to touching on the buttons except the STBY button. It seems like there is a software crash and that the touch sensitive surface is locked.

Did anybody experience a similar problem ?

Is there a software reset for the Beosound 3 ?

Thanks !