General Forum

Re: New Software released for BV7-40 Mark III/IV and BS3

beolion — Sun, 27 Dec 2009 15:22:12 GMT

mawheele:

7.05 - Picture quality rubbish, Link room TV looses PUC control for SKY HD, Numerous Errors saying god knows what. B&O UK Technical could not help.
Then I downgrade to 6.11

6.11 - Picture quality back to normal. Blu-Ray wont play certain DVDs that worked fine with 7.05. But the TV has otherwise been mostly reliable.

I have had my 7-55 for a few weeks now, and I just watched Tranformers 2, and I noticed that the picture is not as sharp and crisp as I expected on a Blueray. I looked at it with a friend, and we do find that a HD DTV channel has a better picture quality. I.e. if you look at the subtitles, it is easy to see the edges on the Blueray movie. Also, many areas in the picture is 'corny'.
I have SW 7.05a, could it is this version that has a problem as mentioned by mawheele?
Beside that, the TV works just fine, and we love to watch TV on it.

Re: New Software released for BV7-40 Mark III/IV and BS3

moxxey — Wed, 16 Dec 2009 07:30:11 GMT

mawheele:

And lastly, I feel very badly for the dealers who receive no recompense for having to jump in their car with a laptop and to take the 45 minutes with each customer to apply each successive update. If this were any other company they'd receive the internal service labour rate.

I totally agree. My dealer - B&O of Bath - has been fantastic. This will be my third BV7-40 MKIV since May and, although I don't think the new Tv will resolve all issues, at least they are working hard - at their expense - to resolve the sw issues.

I have NO idea why B&O stay so aloof in this situation. They create all their sw bugs and then leave their dealers to pick up the pieces. Worse, this isn't new - the MKIII also had sw related issues for many many months.

It's 'funny' as this does have a wider impact. For example, a friend mentioned this morning that "that new 40" upgrade was a complete waste of money, wasn't it", whereas I turned around and said "yes £3000 for many months of hassle". True :(

Re: New Software released for BV7-40 Mark III/IV and BS3

mawheele — Wed, 16 Dec 2009 06:17:28 GMT

Is it steely resolve or ignorance? I sincerely do hope that they read these forums - in particular Kalle Hvidt Nielsen. What he'd uncover is that his software development teams need bolstering with both additional headcount and new leadership. In particular, the Software QA team really needs fixing.

Whilst I will be very fair and say that B&O UK have looked after me well on the back of conversations with the brilliant B&O Reading, issues persist even after 25 months of ownership. BeoCare on the other hand were frankly rude and a waste of time.

My TV arrived with software:

3.5 - Bugs that resulted in loss of settings and frequent Sky HD crashes.

4.0 - More bugs and Sky crashes.

4.2 - Somehow they make Sky HD worse and introduce an HDCP issue.

5.03 - Improved with only the occasional Sky lock-up and new feature introduced where Link Screen looses picture occassionally.

7.05 - Picture quality rubbish, Link room TV looses PUC control for SKY HD, Numerous Errors saying god knows what. B&O UK Technical could not help.

Then I downgrade to 6.11

6.11 - Picture quality back to normal. Blu-Ray wont play certain DVDs that worked fine with 7.05. But the TV has otherwise been mostly reliable.

Whilst I would not mind the persistent updates, what I find unacceptable are the new bugs they create with each release. How on earth do they manage that? I'm really looking forward to the explanation about the poor picture quality with 7.05, its frankly a joke that a senior software engineer could possibly release such code when the problem is so obvious.

And lastly, I feel very badly for the dealers who receive no recompense for having to jump in their car with a laptop and to take the 45 minutes with each customer to apply each successive update. If this were any other company they'd receive the internal service labour rate.

Mr. Neilson, I'd need to be convinced long and hard to purchase another 10k Television from B&O.

Re: New Software released for BV7-40 Mark III/IV and BS3

Puncher — Wed, 16 Dec 2009 03:01:21 GMT

I must say, I do admire B&O's steely resolve! If, as is claimed, they follow these Fora, I'm impressed that they can read about your (and others, most having shelled out up to £10K), continuing issues with their top-of-the range LCD TV, for well over a year now and still resist issuing any sort of official statement/timing plan/apology for their shoddy, under-developed and under-tested product.

Unless, of course, it's because there is simply no excuse!

Re: New Software released for BV7-40 Mark III/IV and BS3

moxxey — Wed, 16 Dec 2009 02:33:57 GMT

Beolab, no that is still a problem, even with the latest 7.05 sw. Indeed, the problems I have now, include:

1) Intermittent crashing BV7-40 MKIV as a result of a three-way Sky HD<>BV8<>BV7 setup. Seems to cause the BV7 to crash.

2) Delayed audio on the BV8 (which didn't ever happen in the same setup, using the BV7-40 MKIII)

3) Degraded picture quality - as someone else mentioned - after sw 7.05 was installed

Luckily my dealer has asked B&O to replace the new BV7-40 MKIV with a brand new model, hoping that may fix the issues. I doubt it, but they have to try it regardless!

Re: New Software released for BV7-40 Mark III/IV and BS3

Beolab — Tue, 15 Dec 2009 21:56:56 GMT

mooxxey have you solved the sound delay from your TV in your linkroom yet?

regards

Re: New Software released for BV7-40 Mark III/IV and BS3

Quim43 — Tue, 15 Dec 2009 14:14:15 GMT

hagan:

Hi!

What happens when it crashes? Does everything freeze or. How do you reset?

br/h

Unplugging from main.

Re: New Software released for BV7-40 Mark III/IV and BS3

hagan — Tue, 15 Dec 2009 14:08:46 GMT

Hi!

What happens when it crashes? Does everything freeze or. How do you reset?

br/h

Re: New Software released for BV7-40 Mark III/IV and BS3

sja — Wed, 09 Dec 2009 13:30:37 GMT

Thanks a lot mate ;-)

ill contact my dealer tomorrow :-)

Re: New Software released for BV7-40 Mark III/IV and BS3

Quim43 — Wed, 09 Dec 2009 13:17:02 GMT

sja:

Thanks for your answer :-)

But am i right, that it is only the dvb hd modul, that you can update with a usb key?

And not the sw off the tv.?

Shaun.

You are right. With the USB Key you can only update the DVB-HD. You need a laptop and a special cable to update the TV.

Re: New Software released for BV7-40 Mark III/IV and BS3

sja — Wed, 09 Dec 2009 13:14:15 GMT

Thanks for your answer :-)

But am i right, that it is only the dvb hd modul, that you can update with a usb key?

And not the sw off the tv.?

Shaun.

Re: New Software released for BV7-40 Mark III/IV and BS3

Quim43 — Wed, 09 Dec 2009 13:01:15 GMT

sja:

Hi Quim43.

Just been talking to my dealer about my beovision 8 40´.

And he dosn´t know anything about the new SW..:-(

were can i get it?

would like the upgrade.: black menu. And the opertunaty to swich to speakermode 1 :-)

Regards Shaun

Hi Shaun

Well, I think your dealer has to talk with his technicians. In our store, I do the updates for our customers. I think every store has to have someone to do it.

Regards

Re: New Software released for BV7-40 Mark III/IV and BS3

sja — Wed, 09 Dec 2009 08:14:50 GMT

Hi Quim43.

Just been talking to my dealer about my beovision 8 40´.

And he dosn´t know anything about the new SW..:-(

were can i get it?

would like the upgrade.: black menu. And the opertunaty to swich to speakermode 1 :-)

Regards Shaun

Re: New Software released for BV7-40 Mark III/IV and BS3

Peter2 — Mon, 23 Nov 2009 16:13:31 GMT

Crashed...Ch 5 Flash Forward (again)...spooky.

Re: New Software released for BV7-40 Mark III/IV and BS3

Peter2 — Sun, 22 Nov 2009 12:47:45 GMT

moxxey:

Peter2:

Recently had my BS3/BV4 updated to 7.05, and the engineer suggested that the current thinking was that the HDCP crashing issues may be related to the new programme guide on Sky HD!

You could be right....as my crashing started around May, just when the new Sky HD guide was introduced!

But, why does it only affect the BV7 and not the BV8? Indeed, I can still carry on using the Sky box, with the BV8, once the BV7 has crashed!

My crashing is up-and-down. I can have two weeks with no crashing whatsoever, then suddenly it crashes - without warning - every 15 minutes, constantly, for a day or two. Then it doesn't do it for days again....! Argh :(

Yes, a couple of weeks without a hitch and then...a couple of crashes. But what is bizarre, and just has to be coincidence, is that it has always happened when I have been on Ch5 - mostly Flash Forward!