https://archivedforum.beoworld.org:443/forums/13.aspxThe main Meeting Place for BeoWorld members, and the place for General Questions, Answers and things to say! If you have any questions about anything Bang &amp; Olufsen related - please ask. If you have anything to say - please tell!enCommunityServer 2008 SP2 (Build: 31104.93)https://archivedforum.beoworld.org:443/forums/thread/225877.aspxTue, 08 Sep 2009 18:49:43 GMT41a2a90c-3a1e-4bd3-b144-3883695a7f38:225877Scarlett0https://archivedforum.beoworld.org:443/forums/thread/225877.aspxhttps://archivedforum.beoworld.org:443/forums/commentrss.aspx?SectionID=13&PostID=225877<p>I have a Beo Center 2 and use Beolink to connect my MAC to the system to play internet radio and iTunes. &nbsp;I had a fire in my home, and after reconstruction and restoration of the cables, I couldn&#39;t connect to Beolink. &nbsp;Tech support advised I needed to update firmware, but I couldn&#39;t because the box, or Beolink device couldn&#39;t be &quot;seen&quot; by my MAC. &nbsp;Hours of trying to resolve the issue, weeks and weeks, and a common error message about power to the device didn&#39;t give their techs a clue that the box was not operating. &nbsp;I noticed that when I moved the box, the error message would appear on my Mac, and closer inspection revealed the USB connection was loose, actually rattling around. &nbsp;I removed the back, and the USB fell out, not even soldered on to the board. &nbsp;Called the retail store, and they sent another box. &nbsp;Same issue, USB loose. &nbsp;Requested another, and it arrived broken as well. &nbsp;Third request and I received one that was in better shape, and was finally able to plug it in, update and connect. &nbsp;Has anyone else experienced this issue t=with the USB on the Beolink?</p><div style="clear:both;"></div>