General Forum

Re: Dust under glass of Beosound 5...!

pf85 — Fri, 16 Oct 2009 14:44:06 GMT

.... hope you get a more constructive response this time !

Re: Dust under glass of Beosound 5...!

seethroughyou — Thu, 15 Oct 2009 15:34:22 GMT

dear mr. Simone Bjerregaard & beocare,

i have to say i am rather disappointed with your reply which is unhelpful and wholly inadequate.

there is no logic in your explanation. i know for a fact that you replaced a part earlier this year to prevent accumulation of dust to the beosound 5 unit. you obviously considered it a completely unacceptable state of affairs that dust should accumulate so you decided it was necessary to do something about it. now you are telling me that this normal and i will have to have live with this problem or have the unit specially cleaned for the life of the product at my expense after the warranty expires. this will need to be done every 6 months as my unit is only 6 months old.

i am also aware that bang and olufsen of UK have returned their units to you for examination as they are dissatisfied with this problem. this has been brought my attention by my london dealer who agrees.

it is unacceptable for you to change your policy and now expect a customer to tolerate this problem.

bang and olufsen has an international reputation for manufacturing luxury electronic items that have a high aesthetic appeal. dust is not acceptable at this price. if other manufacturers can dust proof their equipment than bang & olufsen can.

i am not prepared to accept your explanation and will need to keep approaching you until you sort this problem out.

you will need to discuss this serious matter with your senior management team before replying again.

i look forward to a more comprehensive and honest reply from you as a matter of urgency.

Re: Dust under glass of Beosound 5...!

pf85 — Thu, 15 Oct 2009 15:23:56 GMT

Seeyouthrough...so far I did not have the issue... however

if I would have dust on mine, I would certainly challenge my dealer to do something about it and take it up with B&O.

Dealers have a "beo care" link and relationship and should "defend" a strong & loyal customer to their business partner.

Re: Dust under glass of Beosound 5...!

seethroughyou — Thu, 15 Oct 2009 13:16:16 GMT

pf85, that's great. i like this product a lot but am unhappy with b&o...

i'm not the only one. my dealer had to send his new unit back to denmark as dust accumulated under the glass panel. apparently b&o HQ in the uk mentioned this to denmark a few weeks ago.

i urge everyone that has a besound 5 to inspect the LCD screen using bright light to see if flecks of dust have started sitting under the glass plate...!

if enough of us make it an issue they might do something.

Re: Dust under glass of Beosound 5...!

pf85 — Thu, 15 Oct 2009 13:05:52 GMT

My BS5 dates from Feb 2009.

- no dust

- works well

- would repurchase anytime

Improvements required

- BS 5 community management by B&O still missing (updates etc)

- Beoplayer functionality / interface poor / would suggest B&O focuses on standard of industry, i.e. ITunes.

Re: Dust under glass of Beosound 5...!

seethroughyou — Thu, 15 Oct 2009 11:26:44 GMT

this is completely unaccpetable and an illogical reply.

b&o considered it unacceptable for dust to collect so they replaced the part in order to prevent dust accumulation but now they make out that it is something i have to live with...

i am going to complain.

does anyone else have any advice as to what more i can do???

dust in a world famous luxury item that is supposed to be designed and engineered to impeccable levels...ridiculous!

Re: Dust under glass of Beosound 5...!

seethroughyou — Thu, 15 Oct 2009 07:48:33 GMT

"We can inform you that the BeoSound 5 can not be made completely airtight so dust will in some cases eventually find it's way under the glass.

The frontglass and LCD screen can be cleaned by a Bang & Olufsen technician.
Therefore we advise you to contact your Bang & Olufsen dealer again to obtain help.

Kind regards,
Bang & Olufsen a/s

Simone Bjerregaard"

Re: Dust under glass of Beosound 5...!

Peter2 — Sun, 16 Aug 2009 17:31:23 GMT

seethroughyou:

peter2, i take it yours is an older version before the modification to prevent dust accumulation?

my new unit's very new (july 2009) and straight from the factory - not a old unit - so i am rather confused as to why this should happen...?

Certainly one of the first delivered by my dealer earlier in the year, and only noticed the dust from the comments made here.

As I understand it the revised version with the seal has been available for a couple of months, so I assume this would include yours...

The update kit is being made available shortly, but in the scheme of things it is a very minor issue - not very noticeable (on mine).

Re: Dust under glass of Beosound 5...!

seethroughyou — Sun, 16 Aug 2009 04:33:59 GMT

peter2, i take it yours is an older version before the modification to prevent dust accumulation?

my new unit's very new (july 2009) and straight from the factory - not a old unit - so i am rather confused as to why this should happen...?

Re: Dust under glass of Beosound 5...!

MicTheCat — Sun, 16 Aug 2009 04:03:43 GMT

No dust here either - and I am very satisfied / LOVE the BS5

Re: Dust under glass of Beosound 5...!

glennp — Sat, 15 Aug 2009 19:48:26 GMT

When you look at the songs on BM5 they are stored correctly

i.e. each disk is stored separately and the songs numbered 1, 2 ,3 etc

It is the BS5 that displays them incorrectly

I tried renaming the songs

Disk 1 songs 1-15

Disk 2 songs 18- 26

But the BS5 still displays the original

1 – song title (which is off disk1)

1 - song title (which is off disk2)

2 – song title (which is off disk1)

2 – song title (which is off disk2)

etc

any more help greatly appreciated

Re: Dust under glass of Beosound 5...!

jk1002 — Sat, 15 Aug 2009 14:39:39 GMT

Yes, should be able to get around this by renaming the disk or renumbering the the tracks.

I am more worried about gapless not beeing available for any other format them Wav which I cant do on my mac.

Re: Dust under glass of Beosound 5...!

TWG — Sat, 15 Aug 2009 07:13:06 GMT

Hi,

that's why I'm editing the tags of the tracks manualy. I removed "Disc 1" etc. on such tracks and ripped it as a "compilation CD" in iTunes.

I only rip classical, Jazz and instrumental music etc. in Losless, electronic music is ripped in MP3 320kbit/s.

Re: Dust under glass of Beosound 5...!

glennp — Fri, 14 Aug 2009 16:25:17 GMT

I had mine a few months now. Runs with out a hitch - only issue I have is to do with a milti disk album. the BS5 displays them incorrectly

it displays them

Song1 Disk1

Song1 Disk2

Song2 Disk1

Song2 Disk2

etc

OK for MOTS but if it's a live concert album - very frustrating

But the unit is great - glad I bought it

Re: Dust under glass of Beosound 5...!

Peter2 — Fri, 14 Aug 2009 15:14:36 GMT

Aagh! Dust under the glass of my BS5 too!

Though my dealer suggests the 'modified' version was only introduced May or June.

Now awaiting the seal upgrade.