General Forum

Re: (Desperate) question - N.MUSIC not working

Keith Saunders — Fri, 26 Jun 2009 14:04:38 GMT

Well done Carolpa, good diagnosis..

Re: (Desperate) question - N.MUSIC not working

saf — Fri, 26 Jun 2009 12:41:53 GMT

Thanks everyone for help - CAROLPA YOU'RE A STAR!

Thanks, N.MUSIC is up and running again... I only deleted one file: BeoMediaDatabase.beo

Re: (Desperate) question - N.MUSIC not working

saf — Fri, 26 Jun 2009 12:18:03 GMT

Carolpa:

Saf,

Did you to reinstall/repair the Beoport software? (download and just rerun the setup)

otherwise delete the database located in Documet and Settings; <your account>; Application Data; BeoMediaDatabase;

(delete alse the Backups!)

than start N.Music.

Hi Carolpa,

Yes, I did reistall/repair for BeoPort ... this did not change anything.

What database do you mean? If I go down that tree there is only one (empty ) folder called SyncDB inside the BeoMediaDatabase folder ...

EDIT: Sorry, I found it - was clicking too fast! What exactly should be deleted - there's a lot there :-)

Re: (Desperate) question - N.MUSIC not working

saf — Fri, 26 Jun 2009 12:04:26 GMT

I run avast! and had never any problems so far.

Re: (Desperate) question - N.MUSIC not working

Carolpa — Fri, 26 Jun 2009 12:00:23 GMT

Saf,

Did you to reinstall/repair the Beoport software? (download and just rerun the setup)

otherwise delete the database located in Documet and Settings; <your account>; Application Data; BeoMediaDatabase;

(delete alse the Backups!)

than start N.Music.

Re: (Desperate) question - N.MUSIC not working

Keith Saunders — Fri, 26 Jun 2009 11:29:38 GMT

Saf,

Your stack trace tells us a lot.

The first thing it confirms is your problem is a database problem and it may be because another programme has control of it.

What anti-virus software are you running ?

Can you disable your anti-virus software and re-test

Re: (Desperate) question - N.MUSIC not working

saf — Fri, 26 Jun 2009 11:24:16 GMT

plus finally

Re: (Desperate) question - N.MUSIC not working

saf — Fri, 26 Jun 2009 11:22:45 GMT

and

Re: (Desperate) question - N.MUSIC not working

saf — Fri, 26 Jun 2009 11:11:10 GMT

When I look at the Call Stack report I see the enclosed.

Re: (Desperate) question - N.MUSIC not working

saf — Fri, 26 Jun 2009 10:42:21 GMT

Keith, I get exactly the same result also when trying to launch it as you suggest above

Re: (Desperate) question - N.MUSIC not working

Keith Saunders — Fri, 26 Jun 2009 10:16:59 GMT

Saf,

Taking into account your latest feedback and the crash information you first posted, it is starting to look like some kind of database corruption.

If you go into C:\Program Files\Bang & Olufsen\BeoPort

and double click on Beonetmusic.exe do you get the same error data ?

Re: (Desperate) question - N.MUSIC not working

saf — Fri, 26 Jun 2009 08:15:02 GMT

Hi Santiago,

Tried really many things as you can imagine ... :-)

The strangest things of all it happened out of sudden (didn't do any new installs upgrades etc.)!

Well, will try even more ...

Re: (Desperate) question - N.MUSIC not working

Santiago — Fri, 26 Jun 2009 07:40:10 GMT

Hi Saf,

I suppose that you have tried this: power-off everything, unplug phisically and re-plug all the connections-wires related to beoport...

if so, be sure that your windows system restoration date backwards is far enough, even some days before the fails.

After that, if a "complete" beoport software with un-install and re-install doesn't work (even un-installing and registry cleaning all B&O drivers) then another pc driver or equipment has a critical conflict with beonetmusic.exe.... but which one???... do you have installed some new video or sound equipment lately? maybe a new software or critical upgrade (video or sound cards, USB, etc...)??

Good luck.

Re: (Desperate) question - N.MUSIC not working

saf — Fri, 26 Jun 2009 07:04:53 GMT

I successfully restored the system to the date before yesterday (when the trouble appeared) but exactly the same problem ...

Windows says there is a problem with BEONETMUSIC.EXE and it will close it ... (plus - as before - there are plenty of number reports etc.)

It also says something about the error as follows:

AppName: beonetmusic.exe

AppVer: 2.4.12.1464

ModName: kernel32.dll

ModVer: 5.1.2600.5781

Offset: 00012afb

Re: (Desperate) question - N.MUSIC not working

Keith Saunders — Fri, 26 Jun 2009 06:39:52 GMT

Well, that is good.

Without poking around in the operating system its going to be difficult to establish the exact cause of the problem, so I suggest you use the Windows Restore facility in Windows XP and go back to a date you are certain the system last worked.

Before you use the Windows restore facility, please do a backup of your complete system. I am sure that like me, you do this daily anyway.

To use the Windows Restore facility do the following:-

Click START then ACCESSORIES then SYSTEM TOOLS the click SYSTEM RESTORE
Check heh item which says "Restore my computer to an earlier time"
Now press NEXT
Click on a date when you are sure the system last worked correctly. Note only BOLD dates can be clicked on, these are dates when system checkpoints were created. I make mine do it every day, but it does use a lot of disk space.
Click NEXT

The system will go through the restore process and may ask other questions depending on what else is running on your PC and then it will reboot and complete the restore.

If you want to subsequent go back to the current configuration you can go back into SYSTEM RESTORE and use the UNDO facility which will put it back to where you started. This procedure does NOT effect you e-mail or user files