General Forum

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

moxxey — Wed, 20 May 2009 10:21:04 GMT

timhanna:

Thanks :)

Apparently the red lines just denote the modules that have just been updated and not that they are not installed correctly. Lets see, in 10 mins, im off to find out :)

Not here, no red lines. Also, I'm sure the guys who said red lines mean that the sw isn't installed properly, are telling the truth - there are a lot of people on here who do their own TV sw updates.

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

timhanna — Wed, 20 May 2009 09:52:16 GMT

Thanks :)

Apparently the red lines just denote the modules that have just been updated and not that they are not installed correctly. Lets see, in 10 mins, im off to find out :)

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

Michael — Wed, 20 May 2009 09:48:22 GMT

I had to reinstall the update twice as well on my BS3 (Although my store and service people are great!) They will probably have to do it manually. For me we ended up doing incremental updates from one update to the next making sure it took correctly before proceeding to the next.

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

timhanna — Wed, 20 May 2009 08:41:07 GMT

Thanks moxxey.

Im going to a B&O shop that has a PS3 that we could put these blu rays into to see what's happening.

Then I'll connect it to another of their TVs and see if the same problem persists.

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

moxxey — Wed, 20 May 2009 08:37:36 GMT

timhanna:

Any other advise guys?

Tim, we can't offer you any more advice. You just need to be more tough with both your dealer and B&O. Don't accept 'no' or 'it works' as answer and sort it out with them. We can't make it work remotely. Only your dealer can do that for you.

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

timhanna — Wed, 20 May 2009 02:45:40 GMT

Any other advise guys?

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

timhanna — Tue, 19 May 2009 08:16:52 GMT

I just called the Service centre and got abused over the phone...

Regardless, I then called my dealer and he said that it seemed to be ok, they have the same SW module readings in red with the same versions as me and these are two independant places, i.e. one in the UK and one in France!

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

timhanna — Sat, 16 May 2009 14:44:30 GMT

haha. i should bill them... luckily these ones are still free since they are under warrenty!

I hope that I dont have 4 years worth of trouble with them...

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

moxxey — Sat, 16 May 2009 14:36:11 GMT

BTW, engineers should always check the sw has 'taken' before they leave. Perhaps you should try and bill your dealer for your wasted time? :)

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

Quim43 — Sat, 16 May 2009 14:34:27 GMT

timhanna:

Quim43:

timhanna:

Quim43:

Hi Timhanna

Can you enter in the Customer Service Menu pressing Red+Red+Go and look if there are any SW line in red colour? If the update was incorrectly, you will see some red lines.

Hi, where do i press red+red+go? on the main menu?

In the main menu, highlighting Options, press Red+Red+Go. You will see SW Ver. Press Go and look at the lines.

HAHAHA UNBELIEVABLE, red items are:

H8 SW 05.08A

M2 SW 05.74A

DMS DSP SW 04.15A

DSM FEP SW 04.15A

AVS FRP 0.500S

DVE FEP SW 05.06A

PW SW 05.06A

Versions are correct, but if they are in red, something is wrong. Your BV will need a new update. The correct way to do it, is updating first manually the H8 module, and then, update the other ones automatically.

Good luck!

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

timhanna — Sat, 16 May 2009 14:33:25 GMT

<<Blank Post*>>

* Otherwise it would be filled with abusive text!

Thank you everyone. Now, monday morning will be fun!

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

moxxey — Sat, 16 May 2009 14:29:38 GMT

Yep, exactly what I thought - sw hasn't taken properly which means it's probably reverted back to factory defaults? It happens. With me, an engineer updated the software on two occasions, went to leave, I asked him to double-check and found the sw hadn't 'taken'. He had to re-upload!

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

timhanna — Sat, 16 May 2009 14:24:45 GMT

Quim43:

timhanna:

Quim43:

Hi Timhanna

Can you enter in the Customer Service Menu pressing Red+Red+Go and look if there are any SW line in red colour? If the update was incorrectly, you will see some red lines.

Hi, where do i press red+red+go? on the main menu?

In the main menu, highlighting Options, press Red+Red+Go. You will see SW Ver. Press Go and look at the lines.

HAHAHA UNBELIEVABLE, red items are:

H8 SW 05.08A

M2 SW 05.74A

DMS DSP SW 04.15A

DSM FEP SW 04.15A

AVS FRP 0.500S

DVE FEP SW 05.06A

PW SW 05.06A

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

Quim43 — Sat, 16 May 2009 14:19:24 GMT

timhanna:

Quim43:

Hi Timhanna

Can you enter in the Customer Service Menu pressing Red+Red+Go and look if there are any SW line in red colour? If the update was incorrectly, you will see some red lines.

Hi, where do i press red+red+go? on the main menu?

In the main menu, highlighting Options, press Red+Red+Go. You will see SW Ver. Press Go and look at the lines.

Re: BV7-40MK3 + Software 5.08a = BluRay WHITE FLASHES AGAIN!

timhanna — Sat, 16 May 2009 14:17:56 GMT

Both are bluerays and both came packaged together from play.com