General Forum

Re: Beocom 1 turns on then instantly turns off without any alerts!

Burnix — Wed, 22 Apr 2009 05:02:21 GMT

Keith, the Beocom 1 is still being sold in the US (since 2003) as a replacement of the old BC6000 US which was produced until 2003. I believe you have mixed up the two products.

Best,
Burnix

Re: Beocom 1 turns on then instantly turns off without any alerts!

beosaab — Tue, 07 Apr 2009 12:42:53 GMT

For the record folks, there are plenty of spare parts for the BeoCom1 I just spoke with a rep in the North East of the United States and will only pay about $90 for everything replaced for the handset, just mailed it today to them!

There are plenty of parts available, so I'm not sure where you are hearing about that.

Re: Beocom 1 turns on then instantly turns off without any alerts!

beosaab — Tue, 07 Apr 2009 09:09:54 GMT

I bought my B&O Beocom 1 phone in 2004, I am surely hoping they can fix this unit at this time, I paid $600 USD for the whole thing and it has not been functioning for 6-months now.

I hope they don't charge much here...

Re: Beocom 1 turns on then instantly turns off without any alerts!

Keith Saunders — Tue, 07 Apr 2009 08:56:07 GMT

Given that B&O stopped manufacturing Beocom 1's at the end of 2003, so there is no warranty involved, you should call them for a price to fix it as they will not replace it unless you pay for a new one.

You will not need to send the base, it can be repaired and tested without your base.

However, if the electronics is at faulty, B&O no longer have spares for these and it would have to be upgraded to the current version.

Re: Beocom 1 turns on then instantly turns off without any alerts!

beosaab — Tue, 07 Apr 2009 08:41:13 GMT

Thanks for your response.

I think it's the electronics though, don't you think? Why don't I just send the entire handset to them and have them replace that?

Of course, I have to send them the other 2 components of the phone so that they can "marry" the new headset with the base, etc. though.

Re: Beocom 1 turns on then instantly turns off without any alerts!

Keith Saunders — Tue, 07 Apr 2009 01:30:59 GMT

Based on this thread the phone clearly has a fault which is most likely to be the front panel, but could also be the module which the front panel is connect too.

The Beocom 1 is a North American product and so you should take it to a US B&O store, if there is one near you or post it if not after contacting the nearest dealer/service centre.

If you are a semi-technical person who is willing to get a new front panel and fit it yourself, then that is a good option. A replacement front panel will be around $30

As you appear to be in the US I suggest you contact B&O's national office at

Bang & Olufsen America, Inc.
780 West Dundee Road
60004 Illinois
Phone +1 847 590 4900

And ask them for details of your nearest service centre or dealer.

Re: Beocom 1 turns on then instantly turns off without any alerts!

beosaab — Mon, 06 Apr 2009 17:37:41 GMT

So I want this pcb and/or the actual keypad replaced on the phone, how does one do that and where do you send it to, etc?

Do I sent everything? Contact, addresses for Bang & Olufsen in the United States?

I'm tired of this phone just sitting here..

Re: Beocom 1 turns on then instantly turns off without any alerts!

blacktony — Fri, 20 Mar 2009 05:00:14 GMT

Your correct Burnix,But i've had this problem with other beocom's its normally the keypad but it could be the pcb.Don't think its the battery.

Tony

Re: Beocom 1 turns on then instantly turns off without any alerts!

Burnix — Thu, 19 Mar 2009 10:12:52 GMT

blacktony:

I think you have a faulty front keypad.Its holds down the ok,and thats why it turns on and off quickly.

Actually the OK button is the only key which is not part of the front so there is no need of buying a new front. It is a small button placed directly on the PCB and I agree with you that the OK key is the problem. But I don't think it is the button itself that is broken.. I think it is the PCB itself that has a bad connection causing this problem - I have experienced that before.

Br,
Burnix

Re: Beocom 1 turns on then instantly turns off without any alerts!

beosaab — Wed, 18 Mar 2009 17:25:50 GMT

Keith,

I bought it at a Bang & Olufsen store, so I am unsure it would be the wrong one, all connected and worked fine.

Re: Beocom 1 turns on then instantly turns off without any alerts!

Keith Saunders — Wed, 18 Mar 2009 17:17:59 GMT

Are you sure that you have purchased the correct battery ?

The battery should say on it SANYO Ni-MH model 3HR-AAAU 3.6v

There are similar batteries which are 3.6 volts but have a different charge/discharge rating.

Re: Beocom 1 turns on then instantly turns off without any alerts!

beosaab — Wed, 18 Mar 2009 16:00:36 GMT

That's if and only if the unit is actually broken.

Re: Beocom 1 turns on then instantly turns off without any alerts!

blacktony — Wed, 18 Mar 2009 10:00:42 GMT

It comes as a complete unit.I'm sorry to say you'll have to go to your B&O dealer to get it fixed.

Re: Beocom 1 turns on then instantly turns off without any alerts!

beosaab — Wed, 18 Mar 2009 09:36:48 GMT

If that's the case, and that's an if, how does one replace that keypad electronic pad beneath everything?

Surface 1 - plastic individual keys

Surface 2 - Rubber insulator

Surface 3 - Electronic Key pad made of thin plastic (where do I get a replacement?)

Re: Beocom 1 turns on then instantly turns off without any alerts!

blacktony — Wed, 18 Mar 2009 06:49:56 GMT

I think you have a faulty front keypad.Its holds down the ok,and thats why it turns on and off quickly.