General Forum

Re: B&O Customer Service - websurvey.opionbar.com

9 LEE — Thu, 19 Mar 2009 06:04:22 GMT

Hello again Pazcal,

I have just emailed MetrixLab and Bang & Olufsen to authenticate this 'survey' on behalf of Bang & Olufsen. I will not comment further until i have heard back from them, but i will publish the results on this thread

I can also state you are running round in circles a little with your explanations. Firstly you defend an email that apparently sent on behalf of B&O, then say it's on behalf of BeoWorld, then i am aksed to check my contacts at B&O... Very odd.

I can categorically state that NO companies have approached me asking for BeoWorld Member details for a survey, and if they did - i would never agree to this. If i did see that releasing any details to a third party may be of great benefit to members, the moderating team and entire membership would be asked first, every time.

Lee

Re: B&O Customer Service - websurvey.opionbar.com

Pazcal — Thu, 19 Mar 2009 05:17:55 GMT

Hi Lee,

MetrixLab works with a strict procedure. The dont create surveys for people who dont exist, etc. I think you should check your contacts again. If you are the owner, and you did not have contact with metrixlab, who did give the information of the people about their visit.

The reason why I was giving my opinion, is because there are persons who are calling every mail SPAM, just because the mail isnt from the owner of the site. This is absolutly not true. There are companies who are cooperating with other companies, in this example: Metrixlab does the research about the poeples interest on the site and show the results to the client.

Which means, you can expect email from Metrixlab on behalf of the client.

Re: B&O Customer Service - websurvey.opionbar.com

9 LEE — Thu, 19 Mar 2009 05:05:57 GMT

Pazcal...

Metrixlab is doing this research on behalf of BeoWorld ? I think not.. As owner of the site, i was never consulted by anyone from 'Metrixlab' about any surveys. Probably because i would have said no, as i am fanatical about the privacy of our members.

If BeoWolf wants to take part in a survey and has given permission, then great - but if there are any members of BeoWorld being sent unsolicited spam questionnaires 'on behalf of BeoWorld' then i will look at this legally, such are my feelings on the matter.

Please do not also come barging onto the forums calling people stupid without thinking first. Djjz felt he was being sent a questionnaire from B&O, albeit an amateur looking one, and Keith Saunders was researching to see if it did indeed come from B&O. It did not.

I would be interested to also know if Steen Graugaard, Senior Director, Bang & Olufsen - Global After Sales Service feels comfortable with Metrixlab conducting a survey with no permission, on behalf of BeoWorld, with no permission, and using his name, presumably with no permission.

Kind regards

Lee

Re: B&O Customer Service - websurvey.opionbar.com

Pazcal — Thu, 19 Mar 2009 04:31:27 GMT

Djjz.. I cant believe you guys are that stupid, especially Keith Saunders. Ever thought of visiting the website of opinionbar before you ever spread some rumors around?

When you check the website www.opinionbar.com, you'll notice its a special organisation for online research. Metrixlab is the creator of the whole Opinionbar setup.

Reason why you guys received an invitation? Easy: Metrixlab is doing this research on behalf of BeoWorld.
That is also the reason why they have the information about you: BeoWolf has send this trusted information to MetrixLab and MetrixLab agreed to use this information ONLY to invite people for a researchcompaign on behalf of BeoWorld.

Re: B&O Customer Service - websurvey.opionbar.com

Keith Saunders — Sat, 07 Feb 2009 08:42:52 GMT

This e-mail did NOT come from B&0

Firstly, B&O never sends out e-mail/letters directly to customers with a HQ persons name and position.

When looking at the e-mail, there is embeded addresses as follows:-

http://websurvey.opinionbar.com/go.asp?s=p08866_re_uk&u=??????@???.com

and http://websurvey.opinionbar.com/go.asp?s=pnnnnn_re_uk&u=xxxxxxxxx@xxxxxxxx.com

The domain is registered to a server in Holland with IP address 217.77.141.26

Subdomain is located on another server with IP 217.77.141.53

DOMAIN: OPINIONBAR.COM is registered with ISP Luna.nl and has a link to an ISP in the UK called f2s which is owned by Tiscali UK Ltd.

DELETE your Browser cache and delete the entry in your History. Run your Spyware scanner and if you don't have one, then download Adaware for free and scan you PC and remove all entries found. Don't be fouled by the fact that the link takes you to the B&O web site.

RSP: Luna.nl B.V.
URL: http://www.luna.nl

owner-contact: O-MET130
owner-organization: METRIXLAB B.V.
owner-street: Eendrachtsweg 36
owner-city: ROTTERDAM
owner-state: ZUID
owner-zip: ROTTERDAM, ZUID-HOLLAND 3012 LC
owner-country: NL

admin-contact: P-MGB436
admin-fname: METRIXLAB
admin-lname: B.V. j.w.gerritsen@metrixlab.com
admin-street: Eendrachtsweg 36
admin-city: ROTTERDAM
admin-state: ZUID-HOLLAND LC
admin-zip: ZUID-HOLLAND 3012 LC
admin-country: NL
admin-phone: +31 10 282 74 68
admin-fax: +31 10 282 74 69
admin-email: x@x.org

tech-contact: P-IRC46
tech-organization: olt 54
tech-fname: Internet
tech-lname: Connect Centre beheer@ICONNECT.NL
tech-street: Diemen-Zuid, NH 1112 XH
tech-city: + fax: +
tech-zip: NL, +31 20 4954466+31 20 6954417
tech-country: NL
tech-phone: +31 20 4954466
tech-fax: +31 20 6954417
tech-email: x@x.org

billing-contact: P-MGB436
billing-fname: METRIXLAB
billing-lname: B.V. j.w.gerritsen@metrixlab.com
billing-street: Eendrachtsweg 36
billing-city: ROTTERDAM
billing-state: ZUID-HOLLAND LC
billing-zip: ZUID-HOLLAND 3012 LC
billing-country: NL
billing-phone: +31 10 282 74 68
billing-fax: +31 10 282 74 69
billing-email: x@x.org

nameserver: ns.hoofddorp.luna.net
nameserver: ns.rotterdam.luna.net

Re: B&O Customer Service - websurvey.opionbar.com

Jandyt — Fri, 06 Feb 2009 19:00:59 GMT

I would say "Definately Dodgy!"
At least two grammatical errors, very un B&O like.
I wouldn't click on the link that doesn't begin www.bang-olufsen

Re: B&O Customer Service - websurvey.opionbar.com

Xseries — Fri, 06 Feb 2009 18:18:56 GMT

The English grammar is poor, not up to B&O's usual standards. This sounds more like a scammer's attempt to sound Danish to me!

Re: B&O Customer Service - websurvey.opionbar.com

Peter — Fri, 06 Feb 2009 17:02:55 GMT

Bit fishy - but how did they get your details? Normally you get a card with a web address. I wouldn't answer it either!

B&O Customer Service - websurvey.opionbar.com

Max — Fri, 06 Feb 2009 16:34:25 GMT

Hi all,

Not sure if anyone has had an email, allegedly from B&O Customer Service, but it didn't look genuine so thought I'd share to see if it is a phishing scam. I had a service visit recently as my BS3 stopped talking to my Topfield, but it made me think twice as I don't have a B&O flat TV (yet!)

On 3 Feb 2009, at 12:12, Bang & Olufsen Customer Service wrote:

Dear customer,

Recently you contacted Bang & Olufsen for support of your flat TV.

Would you be willing to participate in a short survey regarding your experience?
We value your feedback very much, as it helps us to serve you better in the future.

To start, please click on the link below. Completing the survey takes
approximately 2 minutes.

http://websurvey.opinionbar.com/go.asp?xxxxx

In case the link doesn't work, please entirely copy it into your browser.

Your feedback will stay anonymous and your name and e-mail address will not be
sold, rented or licenced to third parties.

We look forward to get your opinion!

Kind regards,

Steen Graugaard
Senior Director
Bang & Olufsen - Global After Sales Service

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