General Forum

Re: Beosound 9000 problems

sprocket — Wed, 07 Jan 2009 17:29:18 GMT

i think you should think about calling ghostbusters!

Hard luck.

Re: Beosound 9000 problems

philball — Wed, 07 Jan 2009 15:23:31 GMT

Thanks for the advice but the positioning is correct. I spoke to B&O today and they are at a complete loss and they've told me there is nothing more they can do. As the unit is still under guarantee it looks like it may have to go back and I get a refund - I'm gutted

Re: Beosound 9000 problems

sprocket — Wed, 07 Jan 2009 08:40:15 GMT

Hi there....

Just a thought as you may already have checked this. Have you correctly set the positioning tabs on the machine to correspond with its placement - ie vertical or horizontal? I know that this can have an effect especially if the machine is set for horizontal setting but standing vertically.

You would have been supplied with a red key to make the adjustments to the machine.

Regards...

Re: Beosound 9000 problems

philball — Tue, 06 Jan 2009 16:10:49 GMT

Thanks for all the interesting comments. I'm going back to B&O tomorrow to see what they say. Fingers crossed this will be sorted

Re: Beosound 9000 problems

pengxy — Tue, 06 Jan 2009 11:00:19 GMT

I had experience to replace the cd laser module which is philips vam1250 .

The playing sequence is like this ,first it senses the cd in location this is done by the senser in control board not the laser head and then read cd, if gets echo light from cd the motor start to spin otherwise you get pause or spin count clockwise. If the laser light blocked by some dirt or stoped by some eletrical interferance while playing cd it will stop and move to next location to play except you have programed to play next cd.

Above just have an reference clue to find the problem ,This kind of cd laser module is not last very long if you playing a lot.

Re: Beosound 9000 problems

bayerische — Mon, 05 Jan 2009 18:39:09 GMT

Someone once wrote here on this forum that the BS9000 was designed with 6 CD's because the average B&O owner listens to 6 CD's.

Well I buy about the same volume of CD's as you, I think I flip Discs in it at the rate of 30 or 40 a week. Haven't had mine so long, so it's going to be interesting to see if mine was to develop the same issues!

Re: Beosound 9000 problems

philball — Mon, 05 Jan 2009 16:56:17 GMT

Thanks Jeff, let's hope somebody knows what this is

Re: Beosound 9000 problems

philball — Mon, 05 Jan 2009 16:54:42 GMT

No, I'm not. We live on the other side of Plymouth, quite some distance from anything like that.

I would have thought that if it was something like electrical interference it would happen from when I got each unit, not after about 9 months (which has been the case with each unit).

I know you can 'name' each cd if you choose. I'm wondering if the unit somehow stores an electronic tag for each cd that's played and because of the sheer volume of cds I have (approx 3000, although I've obviously not played them all) this has somehow 'confused' the unit - I know this sounds absolutely desperate but I haven't got any other suggestion!

Re: Beosound 9000 problems

The Plumber — Mon, 05 Jan 2009 16:50:17 GMT

phil,

Bear with it mate, you've come to the right place for advice and there is a big chance that someone does understand this problem but just hasn't read this thread yet. Give it a few days before going to B&O and see what people come up with.

After all, if you really cant part with your 9000, you could always attach an airport express to the aux and stream all you music from your computer through it. Which is even better when using the iphone with the 'Remote' App. Biggest problem being is ripping your 3000 CD's to iTunes.

Re: Beosound 9000 problems

stotty1111 — Mon, 05 Jan 2009 16:47:21 GMT

Electronic interrference - are you near any of the RN installations?

Re: Beosound 9000 problems

philball — Mon, 05 Jan 2009 16:38:21 GMT

I bought the best surge protector I could get when I got the third machine. I've even moved the unit to a different part of the living room. This is the third unit in 4 years - I could live with it if it was occaisionally happening but now it happens nearly every time I turn it on and lately it's started changing cds mid-way through a track.

I really don't know what to do, I can't see B&O giving me a refund (which i don't really want anyway as i love the 9000 and it sounds fantastic with my 8000 speakers) but it's becoming unusable. Equally I don't want to keep going back to B&O every 9 months or so.

I always dreamed of having this music system and it took me a long time to save up for it but it's starting to turn into a bit of a nightmare if I'm being honest :(

Re: Beosound 9000 problems

joeyboygolf — Mon, 05 Jan 2009 16:36:06 GMT

philball:

Any suggestions on cleaning the lens without using a disc cleaner as I've read here that they're not recommended

You are better off reading the instructions and the pictures describing cleaning the laser in the service manual.

It's not a job I'd want to describe over the phone never mind on a forum!

Re: Beosound 9000 problems

burantek — Mon, 05 Jan 2009 16:25:46 GMT

well then perhaps your idea of a "buffer" of some sort getting overwhelmed by the number of cd's you are rotating in and out sounds interesting. i was thinking that perhaps a "reboot" would be of help, but of course if you have moved the 9000 for service in the past, it would have been off the mains long enough... and again, at least one of them was in b&o's hands...

multiple units / similar time frames / same failure -you would think that this would be easy?

maybe some sort of whacky electronic interference? mains power line condition? is it on a surge protector? hmmm...

Re: Beosound 9000 problems

philball — Mon, 05 Jan 2009 16:18:26 GMT

Thanks for your reply Jeff.

I've cleaned the sensors you mention. I'm 100% convinced it's not the cds as there are too many that just won't play first time (i.e. 100s), they're all from different sources and from good quality record labels.

It's definately the machine in some way. The B&O engineer even came to my house when the second unit went wrong to see if there was something I was doing. He did all the tests and it went wrong while he was here. He spoke to B&O head office who asked for the machine to be sent to them for testing but nobody could offer any explanation why this was happening that's why B&O replaced it with a third unit! The local engineer was at a complete loss!

Re: Beosound 9000 problems

burantek — Mon, 05 Jan 2009 16:08:43 GMT

philball:
After reading the forum here I thought perhaps the issue could be dust. Can any body tell me what sensors I should try cleaning and where they are located?

i didn't see anyone reply regarding the hand sensors... there are two small clear "plastic" pyramidal nubs that stick up out of the aluminum plate -one either side lengthwise -have you cleaned them? i was having some odd issues, and that worked for me.

of course, you mentioned that you had at least one of them "serviced/cleaned" by b&o and it still had the same fault -i can't believe they would not have cleaned the sensors...

perhaps it's the discs themselves... at 2-3 a week -are you sourcing from the same vendor, maybe poor quality? have you taken any of the discs that have caused the fault to your dealer and tried them on their 9000?