General Forum

Re: Serene mobile phone: Docking Station (and phone fault)

vikinger — Sun, 29 Jun 2008 07:45:51 GMT

All I can say is that there were no motor sounds, but that the phone case (screen section) got very warm/ hot. Interestingly, when I phoned the dealer about the repair scratches, he said that this was the first complaint of this nature that he'd had, and that he'd sent 5 or 6 Serene phones back to Denmark for repair in the past year without any subsequent issues. That sounds like an awful lot of phones to me (from a dealership that never seems to be overflowing with customers).

Re: Serene mobile phone: Docking Station (and phone fault)

Peter — Sun, 29 Jun 2008 05:54:23 GMT

I wonder if your phone had the same fault as mine did originally - the motor kept working when the phone was closed and ran the battery down.

Re: Serene mobile phone: Docking Station (and phone fault)

vikinger — Sun, 29 Jun 2008 05:17:46 GMT

£350 with Earset 2. Expect to pay £260-£350 without the Earset. I deliberately avoided dealers selling several 'New' Serenes as I couldn't see how they would get them legitimately outside of B&O. (Some could be clones???) Check the seller's motives for selling and that he can give you his original B&O purchase receipt. When I went to the dealer for repairs they needed the original receipt. They told me that the phone still retails at £800 and I think that the Earset 2 was around £200.

Re: Serene mobile phone: Docking Station (and phone fault)

Graham1982 — Sat, 28 Jun 2008 14:43:18 GMT

Hi:

How much did your Serene cost? Was it an Ebay purchase. I have always fancied one but would not pay full retail price for it.

Thanks

Graham

Re: Serene mobile phone: Docking Station (and phone fault)

vikinger — Sat, 28 Jun 2008 14:28:20 GMT

This FAQ from the B&O website confirms that when a second phone is registered to a docking station all the addresses from the first phone are transferred to the second i.e. the dock has memory whether connected to a Beoline etc or not. If you don't register a phone to the dock then it just works as a charger.http://bogo.custhelp.com/cgi-bin/bogo.cfg/php/enduser/popup_adp.php?p_faqid=584&p_created=1193735872As a follow-up comment re my phone repair, the phone came back with lots of scrapes and scratches on the hinge area which I didn't immediately notice. (Probably metal to metal clamping during the repair). I am currently waiting to hear from B&O what they can or can't do in this situation. If nothing else they need to be aware that their repairers or repair section in Denmark may not be taking the care that they should with the phone's external case when repairing the inner electronics.

Re: Serene mobile phone: Docking Station (and phone fault)

vikinger — Sat, 31 May 2008 02:21:52 GMT

Update on battery holding charge etc. The phone has now been on standby for three days (with just three calls and a dozen motorized openings) and the display has just started to show that the battery is starting to run down: so a great improvement (but not likely to approach the claimed ten day standby time).With regard to docking station memory etc I would like to hear from someone at B&O or Samsung as to whether the docking station does have a memory (thus explaining what has happened with my phone) or, alternatively, is it possible that registering of the phone to the dock activates an additional memory function that is based in the phone itself?

Re: Serene mobile phone: Docking Station

Jandyt — Fri, 30 May 2008 14:41:00 GMT

Fascinating!
I thought that the numbers etc were sent via DECT to a Beoline and stored there. Amazed to find there is storage in the Serene dock.
Thanks for the info, and I hope your battery lasts a bit longer now.

Andy T.

Re: Serene mobile phone: Docking Station

vikinger — Fri, 30 May 2008 14:20:11 GMT

Just to add to the last comment, when I bought my phone (second hand) all the previous owner's directory/ message details came up. These were cleared from the phone (using the default password 0000......) after which only my own newly added phone numbers were stored. So I guess that the docking station only saves the numbers/ details you last save on the phone..... if my phone had somehow remained registered to the docking station after being wiped by B&O, then would the docking station have restored anything????????

Re: Serene mobile phone: Docking Station

vikinger — Fri, 30 May 2008 14:05:32 GMT

Yes. I don't have any other B&O phone system linked to my mobile, just the docking station which I use for recharging the phone. When I got the phone back from B&O everything had been wiped from the phone:- reinserting the SIM card did not bring-up anny addresses or numbers. However, as soon as I had put the phone back onto the dock I got a message on the display asking whether I wished to register the phone to the dock (so it was behaving like a completely new phone). After I had re-registered the phone to the dock, all the numbers addresses etc in the phone's directory reappeared so the dock appears to memorise what is in the phone and then acts as a back-up.

Re: Serene mobile phone: battery discharge time

Razlaw — Thu, 29 May 2008 11:46:07 GMT

Are you saying that the phone's docking station remembers numbers even when they are cleared from the phone??

Re: Serene mobile phone: battery discharge time

vikinger — Thu, 29 May 2008 11:36:59 GMT

Almost exactly one month on, my phone has been returned to me from Denmark via the local dealer. It's too soon to say whether the battery problem has been resolved. No meaningful paperwork came back with the phone, but the dealer thought that it was one of a few phones with a circuit problem making the display part of the phone noticeably warm/hot.Despite having been bought by me secondhand, B&O did the work under warranty without any argument. Everything had been wiped from the phone so I was surprised and relieved that everything reappeared as soon as the phone had been re-registered back to its docking station. As is so often with B&O, it's little under-reported details that make their equipment stand-out from the competition!Thanks to everyone who offered advice in this thread.

Re: Serene mobile phone: battery discharge time

vikinger — Sun, 27 Apr 2008 06:08:34 GMT

After another test leaving the phone stood in a good reception area I have confirmed that the battery run-down from full charge to discharge within 24 hours continues to take place regardless of all the other possible variables. It will be going back to a B&O dealer (then Denmark) for checking. I'll report back on the eventual outcome.

Re: Serene mobile phone: battery discharge time

Keith Saunders — Sat, 26 Apr 2008 01:03:49 GMT

If it is getting warm, then it is drawing more than the average amount of power from the battery.

I would take it to a B&O dealer for investigation..

Re: Serene mobile phone: battery discharge time

vikinger — Fri, 25 Apr 2008 16:11:13 GMT

Bluetooth has been turned off but with no discernible effect. I've noticed that my Serene gets noticably warm if it's left anywhere in the house where there is poor reception, or if I leave it on when driving (with phone at waist level). The battery drain continues to go from maximum charge to no charge within about 24 hours (with no talk time). Maybe I need to return it to B&O for investigation/ repair. (Maybe I've discovered why the previous owner was selling after only 6 months! (He said he'd got a company Blackberry)).

Re: Serene mobile phone: battery life

waltoninn — Wed, 23 Apr 2008 17:00:02 GMT

Also, if you have the bluetooth function activated, this will also draw down power more, because that feature is also using energy to try and locate any bluetooth device.