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Re: DeToma - my personal story

Jandyt — Wed, 16 Apr 2008 17:04:16 GMT

I agree, great story Peter.

Re: DeToma - my personal story

Craig — Fri, 11 Apr 2008 12:38:56 GMT

Great story Peter.

Craig

Re: DeToma - my personal story

Peter — Fri, 11 Apr 2008 11:54:01 GMT

My old dealer (Windows of the Arcade) had a wonderful repair service and were remarkably well priced. They did repair a number of my items for free and indeed also gave me a couple of pairs of speakers for nothing - some S80.2s and RL60.2s! They also came and sorted out my link system when I bought an Avant from them - their chief service manager came out and spent a good couple of hours getting everything to work - didn't charge me a penny. I would still be buying new B&O if they were still dealers. I really miss the friendly advice and help I got there. Everyone knew your name - even Mr Windows would greet me - and I was not that regular a customer and certainly not the biggest spending.

The only place I get anything like the service is my jewellers - Davidsons in Grey Street. I spend money there now instead! If you are in the area, well worth a visit - they have well known makes as well as making their own. One amusing story - I had a brooch made for my wife in the shape of Basset Hound and then enamalled in the colours of one of our bassets - I was doing this as a surprise. Anyway, it was made by the same firm that makes the gold trophies for Horse Races, and it was at the time Gordon Brown was selling off the UK gold reserves. We were watching the news when an article about this came up and they cut to a video of a goldsmith - busy polishing and shaping a gold basset hound brooch! My wife noticed immediately - I insisted it was a labrador. The jeweller rang the next day to ask if we had seen it and apologised if the surprise was spoiled! It wasn't, though the brooch was indeed my one!! I can't guarantee any purchase will be seen on national TV but they do offer sterling service!

Re: DeToma - my personal story

beaker — Fri, 11 Apr 2008 09:36:57 GMT

I had a fault on a Beomaster 5500 which would cause it to cut out after a minute or two. I took it in to B&O for repairs and a week or so later got a call from the engineer to say that he couldnt find any faults. It had cut out the first time he turned it on and from then on it worked perfectly. I picked it up and its been fine ever since and they didnt charge me. So I think thats a free repair!

Re: DeToma - my personal story

BeoIce — Fri, 11 Apr 2008 07:01:14 GMT

The simplest thing I had was a BL1000 with a defective key mat. Not only that a repair kit is expensive, they wanted to charge me for changing it. A five minute job for someone who knows how to do it. This is rediculous !

Martin

Re: DeToma - my personal story

beobeo — Fri, 11 Apr 2008 06:56:06 GMT

I haven't got anything repaired for free from B&O either. I actually haven't got anything B&O broken yet. Including my MX4000 from 1990.

It's good to know though.

Re: DeToma - my personal story

BeoIce — Fri, 11 Apr 2008 06:51:56 GMT

ok, I have to admit that the A102 was about 700€ new. This isn't cheap at all too, but yes, customer service is excellent.

I bought mine from ebay for 250€. So it was a real bargain

And the best thing is, that it is much more powerfull than Beolink Passive. I drove Beovox Pentas through it and they really rocked.

Regards

Martin

Re: DeToma - my personal story

Dave0280 — Fri, 11 Apr 2008 06:44:48 GMT

Glad to hear good customer service still exists, like you said B&O will rarely do anything FOC and when you consider how much their equipment costs sometimes it really makes you think!!

DeToma - my personal story

BeoIce — Fri, 11 Apr 2008 05:53:36 GMT

Hello together,

I bought a pre-used DeToma A102 amplifier in excellent condition for my BC2300 and some passive Non-B&O speakers 1 1/2 years ago. Now it became defective. After turning it off there is some "click" noise from, I think, one of the relais inside the amplifier. This "click" noise repeats every 2-3 mins and stops after about 30mins. Because the noise is very disturbing I wrote an email to detoma.com, if the amplifier is repairable.

To my surprise DeToma answered my email within 2 hours. A much more greater surprise was, that they will repair the amplifier free of charge. They will also pay shipping back to me.

I couldn't believe this, so I phoned DeToma today and again, they said that repair is free of charge for me. They also said that they haven't done it in other ways for years. The only thing I have to pay is shipping to them. Within Germany it's only about 10€ ! Remember, the amplifier has been bought pre-used and I don't even have a receipt for it ! It was an ebay bargain.

I think this story is worth to mention. Perhaps B&O should take this as an example on how to deal with customers, even If they got old stuff. I never got anything repaired by B&O for free.

Regards

Martin