Hi!

I'm very confused.
BeoSound 3200 was switched off for 2-3 months because of the repair of my rooms and now it doesn't work partially:
1) It doesn't react for no one keys of its front panel except the "LOAD" button. Therefore I can only load CDs.
2) It doesn't react for no one keys of my Beo 4 or Beo 1000.
3) It works in slave mode (connecting with BeoVision 9000 or BeoPort) but only for 1-2 mins, then it turns off automatically (suppose the PIN-code proitection).

I have already tried all options (0, 1, 2). BS3200 indicates that the option value is changing but it boots not.

It looks like some PIN-code issue because previously its red LED had blinked after the power disconnection for more than 10 mins and then it asked PIN-code after turning on. Its red LED only illuminates now :((

How can I enter my own PIN-code or reset it? I have some repair experience! Or I only must take it over to service centre?

Please help!

Thanks in advance!

Sounds like something else in your MasterLink system also needs a PIN perhaps? This can shut the whole system down after a few minutes play.

MartinW:

Sounds like something else in your MasterLink system also needs a PIN perhaps? This can shut the whole system down after a few minutes play.

 

No, I haven't any device protected by the PIN-code besides BS3200. AV9000 haven't this feature at all.

BS3200 plays only in the MasterLink system and max 1-2 mins then it shuts down.

I had a "no sound" problem after disconnecting my speakers (Beolab5's)....they played for 3-4 mins and then stopped/......... and they required a pin.....i didnt have a pin, so i phoned my B&O dealer in Dublin  and he was able to get me the corract  pin after comfirming I was the owner of the speakers.....

 

JIeo:

How can I enter my own PIN-code or reset it? I have some repair experience! Or I only must take it over to service centre?

Reading that line it sounds as though you can't remember the code - is that correct.

If it was working before you turned it off, you need to put in the pin code it was working with 2-3 months ago. It may have been put in by the dealer or by you. If you do not have that original pin code because the dealer forgot to tell you, or you forgot it, you will need to contact the dealer to give you a "unlock" code so you can reset it and put in a new code.

Stoobie

Dear Stoobie, thanks for Your assumption, but I used this BS3200 for 4+ years. I set this PIN-code 4 years ago for the factory unlocked device (I don't know for what I set up this imbecile PIN-code!?!? ((((( ). I assure you that I know and remember my PIN-code, but I can't tape it because BS3200 doesn't offer this possibility, instead of this BS3200 doesn't react for any keys of its front panel any more after these 2-3 months switching off.

PIN code is not an imbecile thing, it prevents B&O products from being stolen. And you don't need to use it, it can be switched off. But like I said in the same topic you posted in The Workbench, you probably need to contact your dealer with this issue. 

Be sure that robber easy deactivate PIN-code, but an honest man will pay a lot of money. I know that ONLY diagnostic was more than 100EUR in Russian service 4 year ago. Well I have to prepare Money...

Deactivating the PIN has been tried, without success. The PIN in the EEPROM is also in the chassis. If you only replace the EEPROM the PIN will be transferred from the chassis to the EEPROM. If you replace the chassis the PIN will be transferred from the EEPROM to the chassis. If you replace both, there is no data in either and the product will not work. The only way to get it to work is request a mastercode which will only be supplied to the owner of the product. In your case a preprogrammed EEPROM might do the trick. To get this you have to contact your dealer and bring an ID.

I would just like to try any soft/medium/hard(?) reset if it possible for this model myself. It may get something moving and BS3200 offer me to enter PIN-code in the same way as before.

If it's inpossible, I will barely take it to service ((

I am afraid the only reset is a mains reset.......

Blackrix:

I am afraid the only reset is a mains reset.......

 

Are you having in mind the power cord?

JIeo:

Blackrix:

I am afraid the only reset is a mains reset.......

 

Are you having in mind the power cord?

yes, he means unplug it from the wall for a minute or so

I have done this operation for various time lengths several times - without any success.

Its red LED only illuminates, but it's required of its red LED to blink as before.

JIeo:

I have done this operation for various time lengths several times - without any success.

Its red LED only illuminates, but it's required of its red LED to blink as before.

Hi again JIeo,

The user says:

The use
of a PIN code means that if your
music system has been disconnected
from the mains for more than
approximately 30 minutes, it can
only be activated again by switching
it on and keying in your own
personal PIN code via the close-up
operation panel.

If the PIN code is not entered, the music
system automatically switches to standby
after 3 minutes.

If a wrong PIN code is entered, you get
five attempts to key in the code, after
which the system is switched off and
cannot be switched on for 3 hours.

Maybe you have to wait for 3 hours before trying again. Also, it says you must use the numbers on Beosound 3200 (not on the remote control)

Stoobie

Tks, Stoobie! I know all about You wrote. I have done this operation for various time lengths (hours, days) several times - without any success ((

I think JIeo has tried everything possible and the only solution is to contact his local retailer.

I think that Blackrix is right, unfortunately ((

Hi Jleo,

This problem seems very similar to my problem; see post:

http://forum.beoworld.org/forums/t/42949.aspx

My beosound 9000 is currently at my dealer for service. I will let you know the outcome.

Regards,

Dennis

JIeo:

I think that Blackrix is right, unfortunately ((

I like being right in most cases. This is not one of those...... Let's hope it is solved by just replacing the EEPROM. Keep us updated!

Bieele:

Hi Jleo,

This problem seems very similar to my problem; see post:

http://forum.beoworld.org/forums/t/42949.aspx

My beosound 9000 is currently at my dealer for service. I will let you know the outcome.

Regards,

Dennis

 

 

Hi Dennis,

Thank You very much! I will wait Your updates!

I wouldn't like to spend 400 EUR + 50-100% of Russian B&O service extra charges. I think that I could buy some used operable BS3200 for ~800 EUR with luck of course. I acquainted with a lot of notebook repairers, maybe they can help me with EEPROM?

You can order an EEPROM that is not preprogrammed and install this in your BeoSound. If this does not work you might need a new processor and a preprogrammed EEPROM. But of course it is also possible that something else is wrong, that is something I can't see from here.

That's idea! All the more so this EEPROM can be replaced relatively easyly.
Is it true that I replace original EEPROM by new unprogrammed microchip and BS3200 must work if problem is EEPROM without any programming?

P.S.: What is the second removable microchip in close to EEPROM?

P.P.S.: Where can I find processor?

Well, testmode showed:

 

BS3200 can't default its settings:

TM31: "TM ERROR"

TM37: "TM ERROR"

 

TM28: "MEM +++", in other words:

   ROM - OK

   RAM - OK

   EEPROM - OK!

 

But BS3200 have 1 fresh error:

TM27: "1 IOP 19" - error in the I/O microprocessor: TP (Transport Protocol, Transactional Process?) module HW (HardWare?) error APOS (Action Process Object And Scheme?). Somebody know what does it mean? What's wrong with my BS3200?

 

Added:

TM01, TM02, TM03, TM04, TM06, TM07: "WRONG TM" for some reason while RADIO works perfectly in slave mode...

I believe nobody knows (((

 

The www.avaservices.co.uk answered the following:

"

It is not possible to give accurate fault diagnosis from 3rd party investigations.
 
However, we have had a 3200 which had a micro world fault  that gave similar symptoms.

The fault may be a corruption between the micro and EEprom.
In this event the unit would need workshop attention to have both replaced.

...

The cost of Micro, EEprom, software and interface for a 3200 is £492.19 + vat and carriage.

"

I suppose it will be more than £600 ((((((