We have Beovision 7 & 6-26 which both have had the DTV modules installed.  Both were software upgraded yesterday but both sets still show the incorrect time (not the TV clock, just the DTV clock).  It is 1/2 hour fast so it brings up all the wrong names of programmes on the DTV menu, namely the ones due on in half an hour.

We have synchronised the TV with BBC but still no difference.  If you turn the mains plug off and on then it works for 30 mins or so then goes wrong again.

Also not all of the names show when you go to the DTV menu.  You have to page backwards and forwards to refresh the page to get the programme names to show.

 Does anyone else suffer this and if so how did you resolve it? Many thanks.

I will take your last question first where you said:-

Also not all of the names show when you go to the DTV menu.  You have to page backwards and forwards to refresh the page to get the programme names to show.

My Comment:-

This is a known problem and reported to B&O shortly after the DVB-T module was released, but to date it has not been resolved or acknowledged.

Your first problem is a different story and is less likely to be anything to do with the DVB-T module fitted to both of your TV's and is NOT a problem I have seen which I check this morning and it works correctly on my AVANT.

The time for the EPG is not synchronised with the TV time, it is transmitted with the digital signal and decoded by the DVB-T and so to check this point I would get a Freeview STB and connect it to your aerial and view its EPG timings using the STB EPG and if you have the same problem, then the time is being transmitted incorrectly from your local transmitter

Hi Keith

 Thanks for the reply.

Taking the 'programmes not showing correct issue' first, I have said to my dealer that since a cheap £50 set shows all the programmes adequately on the same transmitter (next door neighbour), then their DTV module is not fit for purpose and have threatened court action.  Their reply was this is 'standard on DTV and not their fault' and therefore they will do nothing more.  I feel the only way to jolt B&O into acknowledging the problem is to actually take a small claim court case.

Has anyone else got any further with their dealer?

With regard to the DTV signal, my next door neighbour uses the same transmitter and their cheap £50 box works fine.  It is just ours that has gone crazy!  I will however borrow their module and see what happens.  Will keep you posted.

Many thanks, Rob

 

Before going too hard on your dealer why not contact Denmark direct about your problem, after all any legal battles regarding not fit for purpose would have to be directed at the manufacturer not the retailer.  They should however offer you a refund if you are not happy with the product.

To be fair, one would normally take action against the supplying dealer rather than the producer as taking action against a foreign company would be more difficult. However like shadow, I would expect your dealer simply to offer a full refund in this situation. I am sure that the dealers are letting B&O know that they are not happy!

We woudl only be able to taje action against the local supplier as that is who we are in contract with. 

You are right - they woufd probably offer a full refund and remove the modules.  However, this then means I have no DTV at all unless I get a seperate set top box and remote controller.  This completely defies our brief to the retailerm banely  'house system with single controller'. 

If a cheap £50 set top box works fine, surely the manufacturer of the best in the world can gets theirs to work - not asking too much is it really!  Also for the price they should ensure it definately works prior to sellign it - either that or advertise it as 'DTV module - 'works some of the time, have fun with your friends and guess the programme coming up next'.

One thing worth noting - the signal is definately getting to the TV correctly as if you go into EPG, all data is there and correct.  It is therefore definately something wrong in the module software.

Thanks, Rob

I have to say I completely agree - it is not as if this module was exactly rushed onto the market either. It should work flawlessly. However I would strongly consider Sky or Sky+. These boxes can be hidden away and work seemlessly with B&O TVs via the STB-C/PUC. In the case of Sky+, you also get two tuners. The B&O DTV module is simply too expensive and not flexible enough to make sense in my view. The fact it doesn't work in your case adds insult to injury.

Hi Peter

Does the sky box work with the Beo4 controller or do you need a seperate controller? I am not very familiar with these systems?

Thanks, Rob

I use Sky+ with my Avant. It works via the STB-C (set top box controller) which means the Sky box is attached to your set via a SCART cable, a digital cable and a co-axial cable and a very thin IR cable. The IR cable sends signals from the TV to the Sky box and in this way it is worked by a Beo4. To be honest, I never use the Sky remote at all - I do have them around just in case but seem to be able to do everything via a Beo4. I have been using this set up since getting the Avant from new. Not only that, but I have a linked LX6000 TV which is too old to have a STB-C board put in and through the link system I am able to work the Sky+ box in the sitting room to appear on the LX6000 in the bedroom. The signal is sent via Masterlink and a co-axial cable so is not quite as good as the quality seen on the Avant but is fine for a bedroom set and means I can watch programmes recorded on the Sky+ whilst in bed. The Sky box can be put in a cabinet out of site or even in another room  (cable length allowing) and should not need touching (once in a blue moon, the Sky box throws a wobbler and needs switching off and on again) The big advantage over the B&O module is that you have two tuners so can record two programmes at once or watch one digital channel whilst recording another. You can also watch a recoirded channel whilst recording something else. There is a very full EPG - much better in my view that Freeview and full series record etc. It behaves as if built into the Avant and works via the DTV button on the Avant. Only problems I get is when the weather is awful when the signal can break down but that is partly due to the fact that there are a lot of very big trees around the house and the dish could be higher, Terrestial channels are equally affected. I also have a plain Sky box in another room with my AV9000 and this works very well though obviously without the recording facility. Never used a Sky remote in this room  either.

Hi Peter

Very useful - so if I understand correctly, the beo4 controller will change all channels on the beovision7 because the tv can control the set top box?

If this is the case then I may ask my dealer to remove the DTV modules FOC and I will get sky.  Do I need a sat dish tho or does this work through a standard digital aerial? I am in the countryside in a 200 year old cottage so don't really want a dish (plus my wife woudl kill me!).

As the sky box has two tuners, does this mean I can use one in the lounge on the beovision6-26 which is the master systen, and the other in the bedroom which is a slave via link?  I would like to be able to change channels in the bedroom without changing the channel on the tv downstairs.  This is why we ended up with 2 DTV modules to start with, one in each tv to make them independant.

Many thanks, Rob

You need a dish - I too live in a 200+ year old cottage but the dishes these days are really not that big and you can always place them away from the house if necessary. The system is not flexible enough for your plans but you can have multiple boxes and use them independently. You could have a separate Sky box upstairs working as V.Aux and retain control over the main box if you have Sky+ downstairs so that you can watch recorded programmes.

The alternative , if you cannot put up with a dish, is to use a separate Freeview recorder - choose wisely - I believe Topfield are a recommended brand - and the same level of integration is possible. To be honest, I am not sure why anyone gets the B&O module as it is pretty poorly specified. External boxes can be replaced cheaply when new technology comes along and cost a minimal amount compared the the B&O product. The quality of picture would not seem to be an issue. 

Peter is quite right, your TV is fitted with a PUC (periferal unit controller) that can be updated with a laptop by any B&O engineer.  This allows a huge choice of STB's including Sky, Freeview & Freesat options.  From a Freeview point of view, Topfield TF5800 or 5810 are good twin tuners with Hard Drive recording.  Sky+ is a very poular choice and for Freesat Humax have just released their Foxsat HD twin tuner 320Gb recorder.  All can be used with Beo4 as long as your PUC is programmed accordingly.

Chaps

Absolutley superb - I will be contacting my dealer next week and insisting on refund for DTV modules then get an alternative freeview solution.  Never even knew it could be done - dealer mentioned nothing about these options!

Thank you for your time.  Rob

 

Hi Peter,
Can you tell me which STB to select in the B&O TV setup menu when using a Sky+ box?

I had the software in my beovision 7 upgraded about 6 months ago by the dealer, so I'm assuming the sky+ box should be in the long list, but I can't see it.
Thanks,
David