The store finally admitted that the tv was sold without the latest software update and I was given a full refund! I'm very relieved and will keep my Loewe Ergo which still works well!

I received a call from Loewe yesterday and the lady was very nice and trying to help with my problem. She confirmed that the set I got from the store in Edinburgh had been there for some time and was not updated to the latest software. When I told her that the delivery had been dona but one guy only and that I was not helped with the setting up, she

Thanks Wilsonav, I've sent you an email.

I had actually thought to make a note of the serial number but I forgot. Yes they could give me another unit and telling me there is no fault. I hope they are honest with it at least. I am so disappointed and I am willing to go to a lawyer as I want a full refund!

I paid the first half with my debit card and the second half on my credit card when the tv was delivered. I noticed the firts problems after only 3-4 hours of use while I was still doing the setting up. The engineer came twice and couldn't really find any fault. He also updated the software and then took the set away, back to the store. They said

The store I bought the Loewe from is refusing to give me a full refund as it's not part of their policy. Is this true? They said they want to keep the tv and test is for a few days and if found faulty give me another one. I've always believed the law protects me in these cases. I should be entitled to a full refund, particularly considering

On a previous post I was asking for some advice whether to choose between a Loewe and B&O tv. I decided to get a Loewe Art 37" with DR+ (digital recorder integrated). Worst possible choice of my life!! It took ages to understand how to do all the connections and the setting up. The menu is difficult to follow, the manual is a nightmare and

What a chunky remote control

Thanks for all your comments! I've finally made up my mind and decided to go for a Loewe Art SL37" with DR+ It has all what I want like full PIP, full digital 1080, electronic curtains, amazing natural picture and good sound too. I can't really afford to buy a BV7 and the Beovision 8 looks really cheap plus when I saw it at the store I

I am really struggling making up my mind whether to buy a B&O or Loewe tv. Overall I think that Loewe probably gives the best quality/value with more functions availavle. I have an Ergo Crt 28" Loewe at present and have been very pleased with it for many years. A digital module cannot be fitted I've been told and I would like to upgrade