Think Massey Ferguson - or similar!

I would insist on replacement or refund if you are not happy. I had mine refunded when they couldn't make it work in the way it should - no questions. I did have a very good relationship with the then manager though and it was he who suggested this. If yours is not working as it should, it should be replaced or you get a refund - they have tried

I really don't see why Option settings should change this but try! Set it to Audio option 1 - do you know how to do that?

The cartridges that fit a 4002 are: SP15, MMC3000,MMC4000,MMC5000,MMC6000, MMC20S,MMC20E, MMC20EN,MMC20CL,MMC10E However none of these are available new so you should consider a Soundsmith cartridge. I have a SMMC20EN in my 4004 and it is superb. The SMMC20CL and SMMC20CL+ are supposed to be even better. I reckon $250 is OK for a good 4002. Paid more

Needs to be double blind! A/B/X is best!

The Aux out is just a line out so should just work. You have plugged it into the Aux out and not the Aux in? (Sorry for the suggestion!)

The PCG software can be found here .

Which BV3 is it? 28 or 32? Have you downloaded the Product Configuration Guide software? That will tell you how to tune the set in.

You have run a co-axial cable as well as the ML cable?

Alex: I'm hopefully going to be testing some out with mains conditioners at some point (apparently BeoLab 9s benefit hugely from this). You'll have done a double blind trial then!