Thanks for your offer Mark, it's extremely kind of you and very much appreciated. However, I have demonstrated this to be the case every time I get a new cd though as they never play first time and I always get the fault. Although old cds are nearly always fine and will play first time. If you brought some cds over I can guarantee that they will

Hello Keith, firstly many thanks for your detailed reply, I really appreciate your help. I think you are spot on as this has been my feeling for quite some time. I have always noticed, with each unit, that once the fault starts (usually after approx 6 months use) that it is always with new cds played for the first time (in fact I can almost guarantee

Hello Keith, In answer to your questions: 1) I'm unable to say what happened to the previous units. They were sent back to head office in the uk. 2) Yes, the engineer saw the fault when he came to my house. 3) Yes, I have all 3 serial numbers 4) They are all mkIII versions 5) Our home is less then 30 years old 6) - 7) I do not live near an airport

Thanks for the reply. Although I've examined everything that I do and cannot account for any user 'fault'. The unit is extremely well cared for (to the point of me being anal about it!). Although if B&O could tell me that I'm doing something wrong then I would immediately correct my behaviour. That is why I asked the engineer to

Thanks Keith. I actually live in the UK. All three units came directly from Denmark to the B&O dealer in the UK. I bought the first 9000 in June 2005, I then had a replacement in 2006 and another in 2007 - all direct from Denmark so I doubt it is a faulty batch considering the time frame. Although dust could be a possible issue I would say not as

I thought I would summarise the issues I've had with my Beosound 9000 as I'm at the end of the line in trying to get this rectified and the only option I see I have left is to take the complete system back for a refund - which B&O do not want to do! I've had 3 new units and all have developed exactly the same fault after approx 9 months

Thanks for the advice but the positioning is correct. I spoke to B&O today and they are at a complete loss and they've told me there is nothing more they can do. As the unit is still under guarantee it looks like it may have to go back and I get a refund - I'm gutted

Thanks for all the interesting comments. I'm going back to B&O tomorrow to see what they say. Fingers crossed this will be sorted

Thanks Jeff, let's hope somebody knows what this is

No, I'm not. We live on the other side of Plymouth, quite some distance from anything like that. I would have thought that if it was something like electrical interference it would happen from when I got each unit, not after about 9 months (which has been the case with each unit). I know you can 'name' each cd if you choose. I'm wondering