If you want the best sound, consider starting elsewhere. The Beomaster 4400 is possibly the best sounding but if you want remote etc, look at a Beomaster 8000 . Both will blow the valve boys away!

Nothing helpful I am afraid though I am shocked that you have been treated so badly - especially as you are clearly a loyal customer. If you are getting no joy from B&O UK, and I would suggest contacting head office first, then email B&O in Denmark. You have bought an expensive set - the least you should expect is that it works.

Agree - typical B&O with the end being rather greater than the sum of its parts. Rather a lot fitted in a small box. The 2200 was a far better specified receiver but despite a similar style, it lacks the remote and the touch sensitive controls. And hence is not as common as they did not sell as many!

As the 10E is a US only model, I take it you are in the US? That rather precludes a swap with me as the customs on a cartridge is ridiculous! The 10E is the bottom of the range of this type of cartridge . I would suggest selling it on eBay and putting the amount raised towards a new Soundsmith SMMC4. From experience, sending cartridges to and from the

Can't disagree with this - but I suppose it is down to situation. Shows why a good demo is important. The Lifestyle BL5s are waiting for a replacement disc I believe but will no doubt fly out of the salesroom! Tempted but simply don't listen enough to justify them!

The screen assembly is a spare part - but no doubt quite an expensive one! Part number 8053177

Tell me the application and I will try to help. How many pins does this plug have? Is it a Masterlink plug? Have you had a look in www.beotech.co.uk which is part of this site? All is free there!

I believe your namesake has a pair about to hit the market at a fair bit less! I do agree with what your sentiments are but Beolab 5s are simply so good - we were chatting to a chap in marketing at B&O who has beolab 9s and 3s who then had a listen to a friend's system of just Beolab 5s - he thinks he has the wrong system!

Beolab 5s will work fine in small rooms and of course can be moved to larger ones should that be necessary. The bass calibration will optimise the sound - and probably better than the Beolab 9 in my opinion.

Beolab 9s are good speakers - much better than the 1s they replaced. However if you are thinking of buying new 9s, consider used 5s. These are a considerable step up in every way.