***UPDATE*** I am now writing to say how utterly disappointed I am with B&O UKs response to this problem. After fighting for 3 years to get this issue recognised as an inherent fault with the machine, countless phone calls, trips to Birmingham (400 miles), trips to Exeter, having the engineer come to my house twice for tests, repairs and replacements

Hello Keith, Once again many thanks for your interest and help in solving this issue. I've dug out all the serial numbers for all 3 units and they are as follows: 18503172 19442165 20359464 (this is the current unit) As you can see, all 3 units are after the serial number you mention (18439498). You've managed to do what nobody else in B&O

Mines a type 2572

***UPDATE*** The engineer has called today to log all the errors, these will now be sent away to B&O for analysis. While he was here he tried to reset the unit to factory settings in the hope that would clear the units 'memory' and allow cds in be played in the proper way. However, when he tried to rest the unit the message 'TM Error'

Thanks for everyone's comments and support, I really appreciate it and it's good to feel supported. Yes it has been extremely frustrating but once I set my mind to something I don't give up easily and I've always maintained this is an inherent fault within the 9000 and no amount of repairs or replacements will fix the problem until the

Hello Keith, I've just tried what you suggested, fortunately I have a few cds here that haven't yet been played. I went through the above process as suggested and then played the two new cds for the first time - both cds played fine without the reoccuring problem. This is a real result as I finally feel we are beginning to get somewhere, however

Hello Soren, I spoke to Customer Service in Denmark but the lady there told me I had to go back to the B&O shop in the UK where I bought the unit. Cheers, Phil

Thank you very much Keith. I really feel I have, for the first time, actually got somewhere today and I think we have almost certainly identified the cause, which is a massive step, especailly after trying out Mark's last suggestion. It's also been good to be able to chat to people and for them to listen to what I've been saying and the

Great idea Mark, with very interesting results. I have a set of three cds that have not been played yet so I just put them in my 9000 and did what you suggested i.e skipped to track 2 on each of them before they started playing - all three played fine (from track 2). However, I then turned the unit off and tried playing them as normal from track 1 without

I agree, although it's been impossible to get B&O to even consider that it may be an inherent software issue in which case they are never going to look at that option, as I said earlier I guess that would be an admission that this could be a manufacturing fault. It may not be much consolation, however if your unit does develop this fault in