All clear your lordship.

Unfortunately, you're at a bit of a dead end with this one. Your right about the swap handsets, they are there if a handset is faulty and dealers have no facility to service them apart from software, if the handset is damaged then Struer will not accept it as an exchange. When the beocom 2 was developed, one of the most challenging design elements

That's not quite correct is it, otherwise it wouldn't have Masterlink, Powerlink, PUC, Vision clear and Active speakers.

BV8 40 may be released in the UK this year, but unlikely to be in the US until next year.

It will be a standard feature very soon, within the next couple of months. It will be retro fittable and price will change accordingly, so you could always get it now and have them fit the module when it arrives.

I think you will find this is a very tricky subject and costs will vary dramatically. In my experience I have seen install costs from £45 to £80 per hour, some dealers have employed installation teams and therfore may offer reductions or even free install. While others use contractors to do the work and therfore would, more than likely,

You BeoCenter 9000 can be conected to your Avant using a BeoLink Converter, this converts MCL to ML. You'll obviously need the appropriate cables aswell.

Unfortunately your dealer is correct, the stores are not permitted to service Serene or Serenata, so sending it back to Denmark is the only choice. As an alternative to the LV case have a look at http://www.pielframa.net/pielframa_productos.asp?id=1746.

Contact your dealer, they will replace the touch pad under warranty, it's a known fault.

I am under the impression that Mailbox will reopen, but I'm not sure when. Solihul is a good store to visit though.